Aruba User Experience Insight incident
Data Push Destinations | Incidents and Issue Outage
Resolved after 1 day, on January 6, 2025.
We detected an issue with our Data Push Destination pipeline for Issues and Incidents. The issue occurred between January 6th, 9:00 GMT and January 8th, 8:00 GMT. During this time, the data processing pipeline stalled, preventing Issues and Incidents from being sent to customers' Data Push Destinations. No data was lost during this period; however, customers did not receive any Issues or Incidents. Once the issue was identified, we restored the processing and cleared the backlog. Whilst we were processing the backlog, customers may have received an influx of older Issues or Incidents. Having worked through the backlog our Issue and Incident Data Push Destinations are back to normal operation.
Update timeline
- resolved Jan 08, 2025, 12:14 PM UTC
We detected an issue with our Data Push Destination pipeline for Issues and Incidents. The issue occurred between January 6th, 9:00 GMT and January 8th, 8:00 GMT. During this time, the data processing pipeline stalled, preventing Issues and Incidents from being sent to customers' Data Push Destinations. No data was lost during this period; however, customers did not receive any Issues or Incidents. Once the issue was identified, we restored the processing and cleared the backlog. Whilst we were processing the backlog, customers may have received an influx of older Issues or Incidents. Having worked through the backlog our Issue and Incident Data Push Destinations are back to normal operation.
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