Aruba User Experience Insight incident
Dashboard not loading for new customer sign-ups
Resolved after 9 hours 8 minutes, affecting US Region, on April 8, 2025.
We are continuing to work on a fix for this issue.
Affected components
Update timeline
- identified Apr 09, 2025, 06:49 AM UTC
We have identified an issue in the pipeline for customers who are signing up to the product for the first time. The issue results in the dashboard loading indefinitely when a new customer signs in. We have identified the issue and are in the process of implementing a fix. Once resolved, any customers that were created during the period of this incident will start to work, there has been no loss of data.
- identified Apr 09, 2025, 06:50 AM UTC
We are continuing to work on a fix for this issue.
- resolved Apr 09, 2025, 07:24 AM UTC
This incident has been resolved.
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