Aruba User Experience Insight incident

Dashboard login failure (non-Greenlake)

Resolved after 4 hours 19 minutes, affecting US Region, on September 13, 2025.

monitoring Sep 13, 2025, 04:15 AM UTC

We have been notified of an issue with our login provider that is temporarily preventing our non-Greenlake customers from logging into their dashboard. We are monitoring this issue and will update once we know more. This is will not impact any data or notifications.

Started
Sep 13, 2025, 04:15 AM UTC
Resolved
Sep 13, 2025, 08:34 AM UTC
Duration
4h 19m
Detected by Pingoru
Sep 13, 2025, 04:15 AM UTC

Affected components

US Region

Update timeline

  1. monitoring Sep 13, 2025, 04:15 AM UTC

    We have been notified of an issue with our login provider that is temporarily preventing our non-Greenlake customers from logging into their dashboard. We are monitoring this issue and will update once we know more. This is will not impact any data or notifications.

  2. resolved Sep 13, 2025, 08:34 AM UTC

    This incident has been resolved.

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