Aruba User Experience Insight incident

Issue alerting delayed

Resolved after 3 hours 35 minutes, affecting Notifications, on September 25, 2025.

resolved Sep 25, 2025, 11:58 AM UTC

This has been resolved. We apologize if there was a delay in being alerted about an issue. We have ensured that this issue will not occur again.

Started
Sep 25, 2025, 05:15 AM UTC
Resolved
Sep 25, 2025, 08:51 AM UTC
Duration
3h 35m
Detected by Pingoru
Sep 25, 2025, 05:15 AM UTC

Affected components

Notifications

Update timeline

  1. investigating Sep 25, 2025, 05:15 AM UTC

    Our issue alerting system started failing around 23:00 on 24 September. Customers using issue alerts (including webhooks) would have not received any notifications during this time. This should not include alerting for incidents for the customers using AIOps

  2. monitoring Sep 25, 2025, 07:59 AM UTC

    A fix has been implemented and we are monitoring the situation

  3. resolved Sep 25, 2025, 11:58 AM UTC

    This has been resolved. We apologize if there was a delay in being alerted about an issue. We have ensured that this issue will not occur again.

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