Articulate experienced a critical incident on June 10, 2025 affecting Account Management, lasting 1d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 10, 2025, 01:15 PM UTC
Our team is currently investigating an issue affecting our purchasing pages—specifically, the inability to buy new subscriptions or add seats. As a result, we're temporarily unable to process orders for Articulate products. We'll share updates here as soon as we have more information.
- identified Jun 10, 2025, 08:29 PM UTC
We've identified the issue affecting our purchasing pages and are working on a fix. Thanks for your patience, and sorry for the inconvenience!
- monitoring Jun 11, 2025, 01:32 AM UTC
Our ordering systems are operational again, and our teams are actively monitoring them to ensure stability. Thank you for your continued patience.
- resolved Jun 11, 2025, 01:15 PM UTC
This incident has been resolved. Purchasing and processing of orders is working as expected.