Articulate incident

AI Images: Image Generation isn't working with AI Assistant

Critical Resolved View vendor source →

Articulate experienced a critical incident on June 27, 2025 affecting AI Images, lasting 49m. The incident has been resolved; the full update timeline is below.

Started
Jun 27, 2025, 01:36 PM UTC
Resolved
Jun 27, 2025, 02:26 PM UTC
Duration
49m
Detected by Pingoru
Jun 27, 2025, 01:36 PM UTC

Affected components

AI Images

Update timeline

  1. investigating Jun 27, 2025, 01:36 PM UTC

    Hi AI Assistant users! We are experiencing an issue where an error message appears when generating an image in Storyline 360 and Rise 360. We are working closely with our team to ensure a solution is in place as soon as possible. We’re sorry for the trouble!

  2. investigating Jun 27, 2025, 01:38 PM UTC

    We are continuing to investigate this issue.

  3. investigating Jun 27, 2025, 01:50 PM UTC

    Hi AI Assistant users! We are experiencing an issue where an error message appears when generating an image in Storyline 360 and Rise 360. This is only impacting AI Image generation when using AI Assistant. We are working closely with our team to ensure a solution is in place as soon as possible. We’re sorry for the trouble!

  4. resolved Jun 27, 2025, 02:26 PM UTC

    This incident has been resolved. Image generation when using AI Assistant is now working as expected.