Articulate incident
Articulate 360: Some customers may experience connectivity issues
Ongoing since 06:24 PM UTC, affecting Team Slides.
We’ve identified the cause and mitigated the issue for most customers. Customers who share an IP address may still be blocked by the Web Application Firewall. The mitigation slows Team Slides synchronization for all customers, though only customers using Storyline version 3.129.38633.0 will need to resync their Team Slides. We’re continuing to work on a full fix.
Affected components
Update timeline
- investigating Nov 05, 2026, 06:24 PM UTC
Some customers may have trouble connecting to Articulate 360 services. We’re investigating the issue and will share more information as we learn more.
- investigating Nov 05, 2026, 07:34 PM UTC
Some customers may have trouble connecting to Articulate 360 services. We’re continuing to investigate the issue and will share more information as we learn more.
- identified Nov 05, 2026, 08:51 PM UTC
We’ve identified the cause and mitigated the issue for most customers. Customers who share an IP address may still be blocked by the Web Application Firewall. The mitigation slows Team Slides synchronization for all customers, though only customers using Storyline version 3.129.38633.0 will need to resync their Team Slides. We’re continuing to work on a full fix.
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