Articulate 360: Email notifications aren't being sent

Update timeline

1. investigating Oct 23, 2026, 03:32 PM UTC

   Some Articulate 360 actions aren't sending email notifications to users. We're investigating the issue and will share more details soon.

2. investigating Oct 23, 2026, 04:34 PM UTC

   We’re continuing to investigate an incident involving Articulate 360 email notifications not being sent to users. We’ll share additional updates as we learn more.

3. investigating Oct 23, 2026, 05:10 PM UTC

   We’re continuing to investigate an incident involving Articulate 360 email notifications not being sent to users. We’ll share additional updates as we learn more. The invitations are still available within the platform. If you’re affected, please go to manage.articulate.com/profile and accept the pending invitation. If you don’t have an Articulate ID, create one using the email address that received the invitation, here: https://id.articulate.com/register

4. identified Oct 23, 2026, 06:22 PM UTC

   We’ve identified an issue with a third-party provider that’s delaying many Articulate 360 emails, including team invitations, Articulate ID verification emails, and Review 360 and Rise 360 notifications. We’re working with the provider’s support team on a resolution and will share additional updates as we learn more. Team invitations are still available within the platform. If you’re affected, please go to https://manage.articulate.com/profile and accept the pending invitation. If you don’t have an Articulate ID, create one using the email address that received the invitation, here: https://id.articulate.com/register

5. identified Oct 23, 2026, 07:46 PM UTC

   We’ve identified an issue with a third-party provider that’s delaying many Articulate 360 emails, including team invitations, Articulate ID verification emails, and Review 360 and Rise 360 notifications. We’re continuing to work with the provider’s support team on a resolution and will share additional updates as we learn more. Team invitations are still available within the platform. If you’re affected, please go to https://manage.articulate.com/profile and accept the pending invitation. If you don’t have an Articulate ID, create one using the email address that received the invitation, here: https://id.articulate.com/register

6. identified Oct 23, 2026, 08:42 PM UTC

   We’ve identified an issue with a third-party provider that’s delaying many Articulate 360 emails, including team invitations, Articulate ID verification emails, and Review 360 and Rise 360 notifications. We’re continuing to work with the provider’s support team on a resolution and will share additional updates as we learn more. Team invitations are still available within the platform. If you’re affected, please go to https://manage.articulate.com/profile and accept the pending invitation. If you don’t have an Articulate ID, create one using the email address that received the invitation, here: https://id.articulate.com/register