Array incident

Investigating System Issue - service outage

Minor Resolved View vendor source →

Array experienced a minor incident on July 13, 2026 affecting My Credit Manager, lasting 1h 45m. The incident has been resolved; the full update timeline is below.

Started
Jul 13, 2026, 03:22 AM UTC
Resolved
Jul 13, 2026, 05:07 AM UTC
Duration
1h 45m
Detected by Pingoru
Jul 13, 2026, 03:22 AM UTC

Affected components

My Credit Manager

Update timeline

  1. investigating Jul 13, 2026, 03:22 AM UTC

    We have been notified of a potential issue and are investigating.

  2. investigating Jul 13, 2026, 03:30 AM UTC

    We are continuing to investigate this issue.

  3. identified Jul 13, 2026, 03:58 AM UTC

    We have identified the root cause and are actively working to resolve a database issue.

  4. identified Jul 13, 2026, 04:34 AM UTC

    Engineering teams are bringing services back online and continuing their investigation.

  5. monitoring Jul 13, 2026, 04:54 AM UTC

    A fix has been applied and services are starting to recover

  6. resolved Jul 13, 2026, 05:07 AM UTC

    This incident has been resolved.