Array incident
Investigating Issues Affecting Multiple Products
Array experienced a critical incident on July 7, 2026 affecting My Credit Manager and Identity Protect and 1 more component, lasting 2h 14m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 07, 2026, 02:24 PM UTC
We have been notified of a potential issue affecting Whitelabel sites and are investigating.
- investigating Jul 07, 2026, 02:28 PM UTC
We have been notified of a potential issue affecting White label sites and are investigating.
- investigating Jul 07, 2026, 02:30 PM UTC
We are investigating an issue affecting Array products and will update as appropriate.
- investigating Jul 07, 2026, 02:34 PM UTC
We are continuing to investigate this issue.
- investigating Jul 07, 2026, 02:40 PM UTC
Our investigation is ongoing. We are actively working on the issue and will provide updates as more information becomes available.
- investigating Jul 07, 2026, 02:42 PM UTC
Our investigation is ongoing. We are actively working to restore service and will provide additional updates as more information becomes available.
- identified Jul 07, 2026, 02:53 PM UTC
We are actively working to restore service and will provide additional updates as more information becomes available.
- identified Jul 07, 2026, 02:54 PM UTC
We are actively working to restore service and will provide additional updates as more information becomes available.
- identified Jul 07, 2026, 03:04 PM UTC
We have identified the problem and are working to restore service
- identified Jul 07, 2026, 03:34 PM UTC
Services are being restored
- monitoring Jul 07, 2026, 03:39 PM UTC
As of 11:30 am ET, services are being restored. We are monitoring service improvement
- monitoring Jul 07, 2026, 04:22 PM UTC
We have restored services and are continuing to monitor for performance issues
- resolved Jul 07, 2026, 04:38 PM UTC
Services are restored