Array incident

Investigating IDP System Issue

Minor Resolved View vendor source →

Array experienced a minor incident on July 14, 2026 affecting Identity Protect, lasting 2h 47m. The incident has been resolved; the full update timeline is below.

Started
Jul 14, 2026, 03:13 PM UTC
Resolved
Jul 14, 2026, 06:01 PM UTC
Duration
2h 47m
Detected by Pingoru
Jul 14, 2026, 03:13 PM UTC

Affected components

Identity Protect

Update timeline

  1. investigating Jul 14, 2026, 03:13 PM UTC

    We have been notified of a potential issue and are investigating.

  2. investigating Jul 14, 2026, 03:29 PM UTC

    We are continuing to investigate this issue.

  3. investigating Jul 14, 2026, 04:22 PM UTC

    We are continuing to monitor the delayed responses from an upstream data vendor that is periodically affecting searches for Neighborhood Watch.

  4. monitoring Jul 14, 2026, 05:12 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jul 14, 2026, 06:01 PM UTC

    This incident has been resolved.