Resolved after 2 hours 47 minutes, affecting Identity Protect, on July 14, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Jul 14, 2026, 03:13 PM UTC
We are currently experiencing delayed responses from an upstream data vendor affecting searching for Neighborhood Watch offenders, Telephone Spoofing alerts, Auto Title Monitoring alerts, Home Title Monitoring Alerts, and Court Record Monitoring. We are monitoring and will continue to provide updates.
- investigating Jul 14, 2026, 03:29 PM UTC
We are continuing to investigate this issue.
- investigating Jul 14, 2026, 04:22 PM UTC
We are continuing to monitor the delayed responses from an upstream data vendor that is periodically affecting searches for Neighborhood Watch.
- monitoring Jul 14, 2026, 05:12 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 14, 2026, 06:01 PM UTC
This incident has been resolved.
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