Resolved after 13 hours 3 minutes, affecting Encompass and Encompass, on August 11, 2026.
Incident has been resolved.
Affected components
Update timeline
- investigating Aug 11, 2026, 07:30 PM UTC
We are currently investigating this issue.
- investigating Aug 11, 2026, 07:30 PM UTC
We are currently investigating this issue.
- identified Aug 11, 2026, 09:39 PM UTC
The issue has been identified as UI rendering limitation. The underlying data is synchronizing normally. We are working on a fix.
- identified Aug 11, 2026, 10:07 PM UTC
The issue has been identified as UI rendering limitation. The underlying data is synchronizing normally. We are working on a fix.
- monitoring Aug 11, 2026, 10:18 PM UTC
Fix has been implemented and released. Encompass plugin application might need a refresh of the page for new version to load and display documents again.
- monitoring Aug 11, 2026, 10:18 PM UTC
Fix has been implemented and released. Encompass plugin application might need a refresh of the page for new version to load and display documents again.
- resolved Aug 12, 2026, 08:33 AM UTC
Incident has been resolved.
- resolved Aug 12, 2026, 08:33 AM UTC
Incident has been resolved.
- resolved Aug 12, 2026, 08:33 AM UTC
Incident has been resolved.
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