Resolved after 1 hour 22 minutes, affecting Encompass and Encompass, on August 28, 2026.
This incident has been resolved.
Affected components
Update timeline
- identified Aug 28, 2026, 04:42 PM UTC
We are experiencing elevated error rates for orders submitted through the Encompass integration due to an upstream incident affecting the Encompass platform. Orders may fail or be delayed until service is restored.
- identified Aug 28, 2026, 04:42 PM UTC
We are experiencing elevated error rates for orders submitted through the Encompass integration due to an upstream incident affecting the Encompass platform. Orders may fail or be delayed until service is restored.
- monitoring Aug 28, 2026, 05:08 PM UTC
Encompass services have been restored, and orders are processing successfully. We are monitoring results to confirm full recovery.
- monitoring Aug 28, 2026, 05:08 PM UTC
Encompass services have been restored, and orders are processing successfully. We are monitoring results to confirm full recovery.
- resolved Aug 28, 2026, 06:05 PM UTC
This incident has been resolved.
- resolved Aug 28, 2026, 06:05 PM UTC
This incident has been resolved.
- resolved Aug 28, 2026, 06:05 PM UTC
This incident has been resolved.
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