Resolved after 2 hours 19 minutes, affecting API and Payroll and 1 more, on September 1, 2026.
All affected endpoints are fully operational and the vendor incident is resolved for our region. This incident is now resolved. Thank you for your patience.
Affected components
Update timeline
- identified Sep 01, 2026, 03:09 PM UTC
Paystubs endpoint is currently unavailable. We have identified the cause as a vendor incident. We are working on potential fixes.
- identified Sep 01, 2026, 03:09 PM UTC
Paystubs endpoint is currently unavailable. We have identified the cause as a vendor incident. We are working on potential fixes.
- identified Sep 01, 2026, 03:30 PM UTC
We are continuing to work on a fix for this issue.
- identified Sep 01, 2026, 03:30 PM UTC
We are continuing to work on a fix for this issue.
- identified Sep 01, 2026, 03:34 PM UTC
The paystubs endpoint has been restored by shifting traffic to unaffected zones. The underlying vendor incident is still ongoing, but at this point the only remaining impact is slightly elevated data processing latency. We will continue to monitor and provide updates as the vendor incident progresses.
- identified Sep 01, 2026, 03:34 PM UTC
The paystubs endpoint has been restored by shifting traffic to unaffected zones. The underlying vendor incident is still ongoing, but at this point the only remaining impact is slightly elevated data processing latency. We will continue to monitor and provide updates as the vendor incident progresses.
- monitoring Sep 01, 2026, 04:17 PM UTC
The vendor has confirmed the incident is resolved for the region we operate in. All affected endpoints, including paystubs, are back to normal error rates and data processing latency has recovered. We are monitoring to confirm full stability before closing this incident.
- monitoring Sep 01, 2026, 04:17 PM UTC
The vendor has confirmed the incident is resolved for the region we operate in. All affected endpoints, including paystubs, are back to normal error rates and data processing latency has recovered. We are monitoring to confirm full stability before closing this incident.
- resolved Sep 01, 2026, 05:28 PM UTC
All affected endpoints are fully operational and the vendor incident is resolved for our region. This incident is now resolved. Thank you for your patience.
- resolved Sep 01, 2026, 05:28 PM UTC
All affected endpoints are fully operational and the vendor incident is resolved for our region. This incident is now resolved. Thank you for your patience.
- resolved Sep 01, 2026, 05:28 PM UTC
All affected endpoints are fully operational and the vendor incident is resolved for our region. This incident is now resolved. Thank you for your patience.
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