Arbor Site Unavailability

Update timeline

1. investigating Jul 16, 2026, 08:02 AM UTC

   We are aware that customers are currently experiencing errors and are unable to log in to their Arbor site this morning. We sincerely apologise for the disruption this is causing. Our engineering team is fully engaged and investigating this as an urgent priority. We will post our next update as soon as we have more information.

2. investigating Jul 16, 2026, 08:26 AM UTC

   We’re continuing to investigate ongoing reports of customers encountering site unavailability and are currently working with our cloud service provider to identify a resolution. We’re very sorry for any disruption caused and are working on this as an urgent priority.

3. investigating Jul 16, 2026, 08:44 AM UTC

   Our engineers have implemented a fix for the site unavailability issues. All customers should now be able to access their Arbor sites, however, the initial loading of your Arbor site will take longer than usual. We sincerely apologise for the disruption caused and would like to thank customers for their continued patience.

4. resolved Jul 16, 2026, 09:10 AM UTC

   Customers will now be able to access their Arbor sites as expected; the initial loading of Arbor will still be longer than expected for now. We will continue working to resolve the root cause and monitor performance closely throughout the day. A full retrospective of today’s incident will be carried out. We’re sorry for any disruption caused and would like to thank customers for their patience while we worked on this.