Resolved after 30 minutes, affecting School MIS and MAT MIS, on November 5, 2025.
Our engineers have successfully implemented a fix for the site loading and unavailability issues. All impacted customers should now be able to access their Arbor sites as normal. We sincerely apologise for the disruption caused this morning and would like to thank customers for their patience while we worked to resolve this incident.
Affected components
Update timeline
- investigating Nov 05, 2025, 10:34 AM UTC
We are aware that some customers are currently unable to load their Arbor site this morning (sites are unresponsive or showing “unavailable” messages). We sincerely apologise for the disruption. Our engineering team is fully engaged and investigating this as an urgent priority. We will post the next update shortly.
- resolved Nov 05, 2025, 10:50 AM UTC
Our engineers have successfully implemented a fix for the site loading and unavailability issues. All impacted customers should now be able to access their Arbor sites as normal. We sincerely apologise for the disruption caused this morning and would like to thank customers for their patience while we worked to resolve this incident.
Your product runs on more than Arbor Education
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services