Arbor Education incident
Arbor Site Intermittent Unavailability and Slowness
Resolved after 1 hour 12 minutes, affecting School MIS and MAT MIS, on January 6, 2026.
Our engineers have successfully implemented a fix for the issue this morning. All impacted customers should now be able to access their Arbor sites as normal. We sincerely apologise for the disruption caused and would like to thank customers for their patience while we worked to resolve this incident.
Affected components
Update timeline
- investigating Jan 06, 2026, 09:22 AM UTC
We recognise that some customers are experiencing an issue where they are encountering intermittent site unavailable messages on their Arbor site and system slowness. We’re very sorry for any disruption caused to your morning and are working on this as an urgent priority.
- investigating Jan 06, 2026, 10:00 AM UTC
We’re continuing to investigate the ongoing reports of customers encountering site unavailability and system slowness. We’re very sorry for any disruption caused and are working on this as an urgent priority.
- resolved Jan 06, 2026, 10:15 AM UTC
Our engineers have successfully implemented a fix for the issue this morning. All impacted customers should now be able to access their Arbor sites as normal. We sincerely apologise for the disruption caused and would like to thank customers for their patience while we worked to resolve this incident.
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