AppState experienced a critical incident on November 18, 2025 affecting Banner and Banner Web Self Service and 1 more component, lasting 1d 2h. The incident has been resolved; the full update timeline is below.
Affected components
BannerBanner Web Self ServiceAsULearnOther Services
Update timeline
- identified Nov 18, 2025, 11:56 AM UTC
An external provider is experiencing an outage that is resulting in several systems not being available including AsULearn and Confluence.
- identified Nov 18, 2025, 01:12 PM UTC
The cloud provider is continuing to work on the issue.
- monitoring Nov 18, 2025, 03:08 PM UTC
Our cloud vendor has resolved the issue and we are monitoring the situation. Services should be functioning normally.
- resolved Nov 19, 2025, 02:26 PM UTC
This incident has been resolved.