Appfigures Outage History

Started Mar 27, 2026, 03:07 PM UTC· resolved Mar 27, 2026, 09:22 PM UTC

1. identified Mar 27, 2026, 03:07 PM UTC

   We’ve identified a recent change from Apple that’s affecting usage syncs starting March 24. Right now, this means some App Store Connect data is missing for the last couple of days. We’re actively working on a fix so we can get everything flowing normally again.

2. monitoring Mar 27, 2026, 05:02 PM UTC

   We’ve rolled out a workaround for the recent changes from Apple and have kicked off usage syncs to bring data back up to speed. You should start seeing your data catch up shortly as syncs complete. One note: Apple’s changes mean the opt-in rate metric isn’t currently available in the same way, so it won’t be reflected for now. We’re working on an additional workaround to restore this metric in the future.

3. resolved Mar 27, 2026, 09:22 PM UTC

   Usage syncs are now running successfully again and data should be fully up to date. As mentioned earlier, the opt-in rate metric is still unavailable due to Apple’s changes. We’ll be working on bringing this back with a future update.

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Started Mar 22, 2026, 04:22 PM UTC· resolved Mar 23, 2026, 02:48 PM UTC

1. investigating Mar 22, 2026, 04:22 PM UTC

   We're investigating scattered issues of keyword rank reports not loading for some members

2. monitoring Mar 23, 2026, 02:37 AM UTC

   We've found and fixed the issue so reports should be loading correctly now. We'll be watching the data flow for a bit to make sure everything's loading smoothly.

3. resolved Mar 23, 2026, 02:48 PM UTC

   This incident has been resolved.

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Started Mar 04, 2026, 04:08 PM UTC· resolved Mar 04, 2026, 09:48 PM UTC

1. identified Mar 04, 2026, 04:08 PM UTC

   We’re investigating some ASO-related hiccups. During this time, you may experience intermittent timeouts and delayed data refreshes.

2. monitoring Mar 04, 2026, 07:43 PM UTC

   Things are looking much better, and ASO updates are catching up. Everything appears back to normal, but we’ll keep monitoring for a bit to make sure it stays that way.

3. resolved Mar 04, 2026, 09:48 PM UTC

   Everything has returned to normal and ASO updates are fully caught up.

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Started Feb 25, 2026, 11:32 PM UTC· resolved May 06, 2026, 10:36 PM UTC

1. monitoring Feb 25, 2026, 11:32 PM UTC

   We’re monitoring an issue affecting Apple App Store ratings data in recent weeks. On some days, new rating counts do not update (sometimes for multiple days in a row). When Apple resumes publishing updates, the totals we receive may reflect two or three days combined, depending on how long the freeze lasted. Our systems are operating normally; this appears to be a delay/freezing from Apple's end. How this will look: 1. Daily new rating counts may appear missing on certain days 2. When updates resume, rating totals may “catch up” and look larger than usual We’re continuing to monitor and will share updates here.

2. monitoring Mar 02, 2026, 10:48 PM UTC

   Between the 23rd and today, Apple App Store ratings have been updating daily on Apple’s end, and new rating counts are reflecting expected day-by-day changes. We will continue to monitor closely for any new delays or irregularities and will post an update here if anything changes.

3. resolved May 06, 2026, 10:36 PM UTC

   Apple’s ratings reporting system has shown significant improvement over the last several weeks, and reporting is now much more stable overall. There were a small number of isolated days over the past ~30 days where ratings did not update or were lower than expected on Apple’s end, but at this point, we believe Apple has worked out the kinks. We’ll keep an eye on things, but hopefully this is the last update we’ll need here.

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Started Feb 10, 2026, 02:24 PM UTC· resolved Feb 10, 2026, 06:32 PM UTC

1. investigating Feb 10, 2026, 02:24 PM UTC

   We’re seeing errors in the Competitor Paid Keywords report. The team is investigating and will share updates here as we learn more.

2. monitoring Feb 10, 2026, 02:40 PM UTC

   Things are settling down with the Competitor Paid Keywords report. Errors are subsiding, and we’re keeping an eye on it.

3. resolved Feb 10, 2026, 06:32 PM UTC

   All clear - the Competitor Paid Keywords report is back to normal.

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Started Jan 31, 2026, 03:27 PM UTC· resolved Feb 01, 2026, 05:01 PM UTC

1. identified Jan 31, 2026, 03:27 PM UTC

   We're working on resolving an issue that is preventing leaderboards in App Intelligence from loading.

2. identified Jan 31, 2026, 05:51 PM UTC

   We are continuing to work on a fix for this issue.

3. resolved Feb 01, 2026, 05:01 PM UTC

   This incident has been resolved.

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Started Jan 27, 2026, 09:33 PM UTC· resolved Jan 28, 2026, 09:37 PM UTC

1. identified Jan 27, 2026, 09:33 PM UTC

   We’re aware of an issue resulting in Apple sales data being overreported for a small subset of members. A fix is already in progress, and we’ll deploy it as soon as it’s ready.

2. identified Jan 28, 2026, 04:47 PM UTC

   Work is ongoing on a fix for the Apple sales data overreporting issue. We expect to roll out the update very soon and will share another update once it’s complete.

3. resolved Jan 28, 2026, 09:37 PM UTC

   The fix for the Apple sales data overreporting issue has been deployed, and data is now reporting correctly.

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Started Dec 08, 2025, 04:13 PM UTC· resolved Dec 16, 2025, 04:31 PM UTC

1. monitoring Dec 08, 2025, 04:13 PM UTC

   Google hasn’t released subscription data (Active Subs, Activations, Cancellations) since Nov 26, which is a longer delay than usual. Revenue is still up-to-date since it comes from the sales report. As soon as Google publishes the missing data, we’ll automatically pull it in for everyone.

2. monitoring Dec 09, 2025, 01:35 PM UTC

   We're still waiting on Google to release additional days of subscription reports. Right now, the latest date available in the reports remains November 26th.

3. monitoring Dec 11, 2025, 04:01 PM UTC

   Subscriptions are still delayed after November 26th as we wait for Google to release additional days of data. We'll continue to monitor from our end.

4. monitoring Dec 15, 2025, 03:12 PM UTC

   Google has released subscription data through December 13. Due to the significant delay and recent changes to December sales reports, we’re taking a closer look to confirm everything is up to date and accurate. We’ll resolve this once that review is complete.

5. resolved Dec 16, 2025, 04:31 PM UTC

   Google subscription data is now available through the 14th, which aligns with Google’s normal reporting delay of a few days. We’ll continue importing new data as it’s released and will keep monitoring as usual. With that, we’re closing this incident.

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Started Dec 02, 2025, 02:37 PM UTC· resolved Jan 27, 2026, 09:29 PM UTC

1. investigating Dec 02, 2025, 02:37 PM UTC

   We’re currently looking into a jump in Google revenue for November after receiving reports that the numbers may be inflated. We’ll share more updates as we learn more.

2. investigating Dec 02, 2025, 03:37 PM UTC

   Quick update: We’re still digging into the November Google revenue spike. We’ll share more once we know more.

3. investigating Dec 02, 2025, 04:50 PM UTC

   We’re still digging into the root cause of the revenue spike and hope to share more soon.

4. identified Dec 02, 2025, 08:31 PM UTC

   We’ve zeroed in on where the issue lives and are tracking it down. A fix is on the way.

5. identified Dec 02, 2025, 09:51 PM UTC

   We’ve located the root cause — additional changes in Google’s updated reports starting in December. We’re working on a fix to handle these changes and will reimport November and December reports as soon as it’s ready.

6. monitoring Dec 03, 2025, 03:55 PM UTC

   The fix for inflated Google paid revenue is live. We’re currently cleaning up November reports and will share a final update when that’s complete.

7. monitoring Dec 04, 2025, 01:40 AM UTC

   We’ve re-imported November reports for everyone. After the re-import, we’re still seeing some lingering discrepancies and delays in subscription data due to Google’s report changes, and we’re continuing to investigate. We’ll share another update on Google’s November and December numbers as soon as we have more to report.

8. monitoring Dec 04, 2025, 05:53 PM UTC

   We’re pushing out another update to deal with Google’s recent changes to their monthly reports for November and December. We’ll re-import both months for all accounts and keep an eye on things from here. Subscription delays are still being looked into as part of the same report changes. We’ll share more as soon as we know more.

9. monitoring Dec 04, 2025, 11:15 PM UTC

   A fix for the Google subscription delays and duplication is rolling out now. Next, we’ll re-import November and December to correct any data issues from the last few days. We’ll be monitoring the re-import over the next few hours.

10. monitoring Dec 09, 2025, 01:33 PM UTC

    Google numbers for November and December have been cleaned, duplicates removed, and reporting is running normally again. We'll continue to monitor syncs throughout the day. If you're still seeing anything that looks off, reach out to the support team for a closer look.

11. monitoring Dec 15, 2025, 03:40 PM UTC

    We’re investigating reports of lingering inflated revenue tied to Google subscriptions. Our team is reviewing the latest data and Google’s reports to identify the cause, and we’ll share additional updates as we learn more.

12. monitoring Dec 16, 2025, 05:26 PM UTC

    We believe all Google revenue inflation and duplication issues have now been fully cleaned up. If anything still looks off on your end, please let us know. We’ll continue monitoring closely to make sure everything stays on track.

13. resolved Jan 27, 2026, 09:29 PM UTC

    This incident has been resolved.

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Started Dec 01, 2025, 05:03 PM UTC· resolved Dec 01, 2025, 08:50 PM UTC

1. identified Dec 01, 2025, 05:03 PM UTC

   Overnight, Google made a change to their reports for paid products that's affecting syncs. We're already on it and will have a fix out shortly. Once the fix is live, we'll reimport as needed to make sure all reports are up to date.

2. monitoring Dec 01, 2025, 05:35 PM UTC

   Our update for Google’s changes is now live. We’ve kicked off syncs and are keeping a close eye on everything.

3. resolved Dec 01, 2025, 08:50 PM UTC

   Syncs have completed successfully and everything is back to normal.

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Started Nov 05, 2025, 02:48 PM UTC· resolved Nov 05, 2025, 06:49 PM UTC

1. investigating Nov 05, 2025, 02:48 PM UTC

   Loading app panels through Competitor Comparison and Inspector reports is currently returning errors. We're investigating the root cause and working to get them back up as quickly as possible.

2. investigating Nov 05, 2025, 03:11 PM UTC

   We continue to investigate the root cause and will share further updates as they become available.

3. monitoring Nov 05, 2025, 03:58 PM UTC

   App panels are back up and running again. We'll keep an eye on it for a bit longer to make sure everything continues to loads as expected.

4. resolved Nov 05, 2025, 06:49 PM UTC

   After monitoring on our end, we can confirm app panels are working as expected and will continue going forward.

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Started Nov 04, 2025, 04:26 PM UTC· resolved Nov 04, 2025, 07:32 PM UTC

1. investigating Nov 04, 2025, 04:26 PM UTC

   We're investigating errors throughout Explorer, making Explorer inaccessible to members. We're working to identify the root cause and bring it back as quickly as possible.

2. monitoring Nov 04, 2025, 05:52 PM UTC

   Explorer is back up and running for everyone as errors have subsided. We'll continue to monitor to ensure stability.

3. resolved Nov 04, 2025, 07:32 PM UTC

   Explorer remains stable and accessible for everyone.

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Started Oct 23, 2025, 03:59 PM UTC· resolved Nov 17, 2025, 06:24 PM UTC

1. investigating Oct 23, 2025, 03:59 PM UTC

   We’re investigating inconsistencies from Apple that are affecting the experience of replying to reviews. At this time, replies are still being created successfully, but you might see error messages suggesting the reply didn’t go through - even though it actually did. We’re working to understand what’s causing these inconsistencies and will share updates as soon as we know more.

2. monitoring Oct 23, 2025, 10:03 PM UTC

   Apple issues continue, but remain sporadic when replying to Apple reviews. We’ll continue to monitor the situation from our end.

3. monitoring Nov 03, 2025, 03:20 PM UTC

   Apple's inconsistencies may be more noticeable now compared to a few days ago, as we're still seeing some sporadic errors within the reply to reviews flow. We'll continue to investigate and see if there is anything that we can work around in these cases.

4. monitoring Nov 03, 2025, 10:15 PM UTC

   We've rolled out a workaround to Apple's issues with replying to reviews within App Store Connect, which should improve the experience when leaving a reply in Appfigures. Important: with Apple's issues, the replies you leave may take longer to appear in your App Store Connect dashboard and potentially the store. We'll continue to monitor on our end, and hopefully, these errors will be fully resolved by Apple.

5. resolved Nov 17, 2025, 06:24 PM UTC

   We’ve continued to monitor replying to reviews in App Store Connect and can confirm Apple’s issues have subsided. The workarounds we put in place kept things running smoothly in Appfigures, and now that everything on Apple’s side is looking better, we’re happy to report that all areas of replying are back to normal.

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Started Oct 01, 2025, 07:57 PM UTC· resolved Oct 06, 2025, 04:09 PM UTC

1. monitoring Oct 01, 2025, 07:57 PM UTC

   Since September 24th, Google’s subscription reports have been showing delayed or partial data. What's impacted? - New subscriptions/activations and cancellations are delayed after the 24th. - Active subscriptions are available through September 29th, but may be incomplete. We’ve reached out to Google in hopes of bringing these reports up to date. Once Google makes additional data available in their exportable reports, we’ll automatically import the missing days and metrics.

2. monitoring Oct 02, 2025, 05:45 PM UTC

   Google's subscription reports still carry the delays from the 24th. As soon as additional dates are released, we will automatically import the data for everyone.

3. resolved Oct 06, 2025, 04:09 PM UTC

   Google has generated subscription data through October 3. October 2nd and 3rd, are currently reporting partial data and will be automatically updated as Google releases additional information.

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Started Sep 29, 2025, 01:32 PM UTC· resolved Sep 29, 2025, 03:25 PM UTC

1. investigating Sep 29, 2025, 01:32 PM UTC

   We're investigating errors collecting some Apple rankings starting today, September 29th, around 6am EST. We'll continue to explore the root cause as we look to bring back ranks as quickly as possible.

2. identified Sep 29, 2025, 02:10 PM UTC

   We've identified a change from Apple that has resulted in the inability to collect some ranks. We're working to bring back ranks as quickly as possible.

3. resolved Sep 29, 2025, 03:25 PM UTC

   We're able to import ranks from Apple again, without any changes on our end, beginning at 10am EST. Looks like Apple had an issue for a few hours on their end, impacting ranks for the window. Now that Apple's issue has been resolved, we're able to import ranks successfully.

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Started Sep 15, 2025, 06:25 PM UTC· resolved Sep 16, 2025, 05:16 PM UTC

1. identified Sep 15, 2025, 06:25 PM UTC

   We’ve identified an issue affecting Apple usage syncs for a handful of accounts, causing data delays. We're working on getting syncs back up to speed and making sure data from the 13th and 14th is fully imported.

2. monitoring Sep 16, 2025, 02:46 PM UTC

   We've resolved the root cause and initiated a sync for the recent days for anyone affected by the usage delay. We'll monitor this new sync to make sure all recent days are up to date.

3. resolved Sep 16, 2025, 05:16 PM UTC

   Usage syncs are running successfully for everyone again. If you have any usage delays after the 12th, reach out to the support team for a closer look.

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Started Sep 05, 2025, 11:14 PM UTC· resolved Sep 05, 2025, 11:40 PM UTC

1. investigating Sep 05, 2025, 11:14 PM UTC

   We are currently investigating errors affecting ASO reports, specifically within Inspector and Keyword Performance.

2. resolved Sep 05, 2025, 11:40 PM UTC

   Things should be back to normal now, and reports are working again.

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Started Sep 04, 2025, 10:35 PM UTC· resolved Sep 04, 2025, 11:23 PM UTC

1. identified Sep 04, 2025, 10:35 PM UTC

   We're investigating an issue that is causing some accounts to get errors when generating reports. We've identified the root cause and are working on a fix.

2. resolved Sep 04, 2025, 11:23 PM UTC

   We've fixed the underlying cause and the site and API are fully back in service. We'll continue monitoring going forward.

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Started Aug 11, 2025, 01:33 PM UTC· resolved Aug 11, 2025, 04:47 PM UTC

1. monitoring Aug 11, 2025, 01:33 PM UTC

   We're monitoring ASO reports on-site, as well as the API routes, following the detection of errors earlier today.

2. resolved Aug 11, 2025, 04:47 PM UTC

   ASO reports remain stable and continue to run without any issues.

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Started Jul 08, 2025, 04:31 PM UTC· resolved Jul 09, 2025, 12:43 PM UTC

1. identified Jul 08, 2025, 04:31 PM UTC

   We've identified a minor change from Microsoft that affects a small subset of Windows syncs and the potential linking of new accounts. A fix is in the works, and we'll have that out as soon as possible.

2. monitoring Jul 08, 2025, 10:45 PM UTC

   A fix has been rolled out, and we're kicking off a sync to bring in up-to-date data for any impacted accounts. We'll monitor the fix while imports are running.

3. resolved Jul 09, 2025, 12:43 PM UTC

   All Windows syncs are running successfully again.

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Started Jun 20, 2025, 06:53 PM UTC· resolved Jul 16, 2025, 07:50 PM UTC

1. identified Jun 20, 2025, 06:53 PM UTC

   Earlier this month, Unity deprecated its existing ad spend API and rolled out a completely new API. With this change, the integration team will look to add support for the new API. In the meantime, we will only import ad revenue for Unity, not ad spend. We'll let everyone know as we open up support for the new ad spend API.

2. resolved Jul 16, 2025, 07:50 PM UTC

   We've completed the move to Unity's new Ad Spend API. The new API accepts a new set of required credentials. Any account that needs to add the updated credentials will be aware of those steps.

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Started Jun 10, 2025, 01:13 PM UTC· resolved Jun 10, 2025, 03:14 PM UTC

1. investigating Jun 10, 2025, 01:13 PM UTC

   We're investigating a network disturbance preventing some members from connecting to the Appfigures site and API.

2. monitoring Jun 10, 2025, 01:25 PM UTC

   Errors are clearing up, and the site and API are back up and running. We'll continue to monitor this for a bit longer.

3. resolved Jun 10, 2025, 03:14 PM UTC

   As expected, the site and API remain stable.

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Started May 27, 2025, 04:05 PM UTC· resolved Jul 07, 2025, 04:40 PM UTC

1. identified May 27, 2025, 04:05 PM UTC

   We've identified an issue with Google’s downloadable report for May, which is over-reporting app downloads, updates, etc., impacting most developers. The inflated numbers only impact reports for free apps; reports for paid apps, including revenue, are reported as usual. Google's developer dashboard is reporting without the inflated numbers, only the exportable report is impacted. Google has been made aware of the discrepancy, and once May reports are regenerated, we'll re-import the corrected numbers report for everyone.

2. identified May 27, 2025, 05:26 PM UTC

   Update: only downloads are inflated. Updates and Uninstalls for the month align with the Google developer dashboard.

3. identified May 28, 2025, 10:30 PM UTC

   We're still waiting on Google to correct reports for May. We'll import corrected data as soon as reports are regenerated by Google.

4. identified May 29, 2025, 10:22 PM UTC

   Google continues to look into the inflated reports for May.

5. identified Jun 02, 2025, 01:54 PM UTC

   Google still needs to regenerate monthly reports for May with corrected data. Once reports are fixed, we'll automatically import the monthly reports.

6. identified Jun 03, 2025, 03:10 PM UTC

   The monthly May report is still incorrect as we wait for Google to understand the extent of the problem and correct the reports. We're doing our best to help Google regenerate reports as quickly as possible. As soon as reports are fixed, we'll re-import for everyone.

7. identified Jun 05, 2025, 08:19 PM UTC

   We're still waiting on Google to regenerate corrected reports for May. We shared additional information in hopes that this will be resolved soon!

8. identified Jun 09, 2025, 02:13 PM UTC

   We're waiting for Google to understand the full extent of the changes to downloads in May and now June as well. Reports still need to be corrected before we can re-import for the two months. As soon as more information becomes available, we'll share those updates.

9. identified Jun 11, 2025, 03:29 AM UTC

   The latest on inflated downloads from Google: After exploring the data we believe the inflated numbers are based on Google adding re-downloads into the first-time downloads count. The good news is we have a temporary workaround where we will calculate downloads from reports, without re-downloads, that's rolling out to all members now. Google has also confirmed they're still investigating the discrepancy based on the information we've shared. Hopefully, they'll have a positive update to share with us soon.

10. identified Jun 12, 2025, 09:51 PM UTC

    We can confirm Google downloads, for May and June, are reporting accurately again after we introduced our workaround earlier in the week. The workaround: downloads are being calculated from Google's reports without re-downloads. We're still waiting for Google to resolve this on their end. In the meantime, we'll continue to calculate downloads for reporting. There is nothing anyone needs to do; we're handling this all automatically on our end.

11. resolved Jul 07, 2025, 04:40 PM UTC

    Google has now confirmed this unannounced change is the new behavior, effective May 1st, 2025. The Google dashboard separates first-time downloads and re-downloads, and the second source will combine the two metrics. What this means: To keep data consistent across reports, the temporary fix is now permanent. Appfigures will continue to report only first-time downloads, excluding re-downloads. There is nothing that you need to do; all of this is handled automatically and will continue going forward.

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Started May 12, 2025, 08:52 PM UTC· resolved May 13, 2025, 01:24 PM UTC

1. identified May 12, 2025, 08:52 PM UTC

   Due to an issue on Microsoft's side, there are delays in generating Windows reports for paid products dated after April 26th. Microsoft's Earnings reports are not loading properly, and as a result, we are unable to generate reports beyond the 26th. Once Microsoft resolves the issue, we will automatically update the delayed data for all members.

2. identified May 12, 2025, 09:08 PM UTC

   After an unannounced change from Microsoft, we've found a workaround to import reports for paid Windows products. We're working to release this update now. We'll kick off a sync for all Windows apps as soon as that's rolled out.

3. monitoring May 12, 2025, 11:34 PM UTC

   The update to reflect the changes from Microsoft is out. We're syncing for all Windows products, any paid product will have up-to-date data soon, if not already.

4. resolved May 13, 2025, 01:24 PM UTC

   All Windows products have been re-imported for up-to-date data through May 11th. If you continue to see delays between April 26th and May 11th, contact the support team for a closer look.

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