Appfigures had 47 outages in the last 2 years totaling 3254h 41m of downtime — averaging 1.9 incidents per month.
There were 47 Appfigures outages since November 19, 2024 totaling 3254h 41m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently investigating errors affecting ASO reports, specifically within Inspector and Keyword Performance.
Things should be back to normal now, and reports are working again.
We're investigating an issue that is causing some accounts to get errors when generating reports. We've identified the root cause and are working on a fix.
We've fixed the underlying cause and the site and API are fully back in service. We'll continue monitoring going forward.
We're monitoring ASO reports on-site, as well as the API routes, following the detection of errors earlier today.
ASO reports remain stable and continue to run without any issues.
We've identified a minor change from Microsoft that affects a small subset of Windows syncs and the potential linking of new accounts. A fix is in the works, and we'll have that out as soon as possible.
A fix has been rolled out, and we're kicking off a sync to bring in up-to-date data for any impacted accounts. We'll monitor the fix while imports are running.
All Windows syncs are running successfully again.
Earlier this month, Unity deprecated its existing ad spend API and rolled out a completely new API. With this change, the integration team will look to add support for the new API. In the meantime, we will only import ad revenue for Unity, not ad spend. We'll let everyone know as we open up support for the new ad spend API.
We've completed the move to Unity's new Ad Spend API. The new API accepts a new set of required credentials. Any account that needs to add the updated credentials will be aware of those steps.
We're investigating errors in ASO reports, including Inspector, Keyword Performance, and Related Keywords.
Errors have subsided, and all ASO reports are back up and running as usual.
We're investigating a network disturbance preventing some members from connecting to the Appfigures site and API.
Errors are clearing up, and the site and API are back up and running. We'll continue to monitor this for a bit longer.
As expected, the site and API remain stable.
Due to an issue on Microsoft's side, there are delays in generating Windows reports for paid products dated after April 26th. Microsoft's Earnings reports are not loading properly, and as a result, we are unable to generate reports beyond the 26th. Once Microsoft resolves the issue, we will automatically update the delayed data for all members.
After an unannounced change from Microsoft, we've found a workaround to import reports for paid Windows products. We're working to release this update now. We'll kick off a sync for all Windows apps as soon as that's rolled out.
The update to reflect the changes from Microsoft is out. We're syncing for all Windows products, any paid product will have up-to-date data soon, if not already.
All Windows products have been re-imported for up-to-date data through May 11th. If you continue to see delays between April 26th and May 11th, contact the support team for a closer look.
We're investigating errors in several ASO reports, including Inspector and Keyword Performance.
All ASO reports are back up and running! We'll be set going forward - we will continue to monitor for the remaining hour out of caution.
This incident has been resolved.
We're investigating errors preventing customers from connecting to the Appfigures site and API.
Errors have subsided, and the site and API are available to all members. We'll continue to monitor to ensure everything remains stable.
The site and API are looking good, as expected.
We're investigating errors collecting Apple ratings starting today, April 22nd. We'll continue to investigate the root cause as we look to bring back ratings as quickly as possible. This specifically relates to ratings, Apple reviews continue to import as normal.
We've identified an unannounced change from Apple, impacting ratings collection, and are working on a resolution.
We've rolled out an update for Apple ratings collection and are able to import ratings once again. An additional import for all Apple apps is running now to ensure we pick up on any new ratings for April 22nd.
Apple ratings imports continue to run successfully.
Due to changes from Chartboost, syncs aren't able to complete at the moment. We're working ot update the integration.
We just rolled out an update that restores full functionality to the integration and are importing for all linked accounts.
This incident has been resolved.
We identified an issue affecting App Store rating data on March 27th and March 31st. During this time, most apps experienced a delay in rating updates, and new ratings were not published on these dates. This issue did not impact all apps—some apps may show missing ratings for one day, both days, or may not have been affected at all. Any ratings submitted on March 27th and March 31st were processed and became visible the following day. As a result, you may notice a higher number of new ratings in your Appfigures ratings report on March 28th and April 1st. App Store reviews were not affected. Reviews continued to be published and imported into Appfigures as usual.
We're investigating delays with sending saved Explorer search alerts for the last couple of days. We're looking to bring alerts back up to speed as soon as possible.
We've identified the root cause and are working towards a resolution. As soon as we're able we'll start sending saved search alerts again.
We've resolved this issue and sent all of the pending Explorer alerts. We'll continue to monitor this going forward.
We're investigating errors in the ranks report both on-site and through the API.
Errors with the ranks report have mostly subsided. However, we're continuing to work on alleviating remaining sporadic errors through the site and API.
We'll continue to monitor ranks for a bit longer, though all errors have cleared.
Ranks remain stable after monitoring for some time.
Google is unusually delayed in releasing reports for paid products, with the most recent date being March 13th. If you check out Google's developer console through Download reports > Statistics > Estimated > 2025 > March, you'll see a message from Google that says, "This report includes data up to March 13th, 2025." We'll automatically import data as Google releases additional dates.
We're still waiting for Google to release paid data after the 13th. We'll continue to monitor the delay until then.
Google has confirmed they are investigating the data delay after March 13th. We'll automatically import additional days as soon as they're available in reports.
Good news - Google has released paid data for the 14th and on! Daily syncs have automatically picked up on the new dates for reporting.
We're looking into an issue causing ASO reports and data imports to fail.
We've resolved this issue and will continue to monitor the affected systems going forward.
We've been monitoring keyword imports over the last few days, and all remains stable.
From February on, we're investigating reports of dropped Google revenue for paid apps. This only impacts paid apps; IAP revenue continues to be available in reporting.
We've identified the issue of the missing revenue for paid apps and are now looking to understand the root cause.
We're continuing to investigate the root cause and will share any new updates as they become available.
We'll continue to work on this until the root cause has been determined and revenue is importing once again.
We determined the root cause of the paid app revenue drop for February and on - a change from Google. We're searching for a workaround and want to have this in place as soon as possible.
We have an update in the works to bring back revenue for paid apps. We'll run some additional tests and have the changes out once that's completed.
We've rolled out a fix based on Google's change, and we're importing revenue for paid apps again. Data is catching up as we re-import for all impacted accounts. We'll monitor until syncs are complete.
Google Play paid apps have continued to import data without issue over the last few days.
Google Play data, for free apps, is delayed as the latest date available in Google's reports is January 1st. We've reached out to Google about the growing delay for this month. In the past, Google's usual report release schedule was, on average, about three days. The new normal from Google is about five days, minimum. This current delay, which is over a week, is unusual but not unheard of. Reports for paid apps/products continues to be released at the expected day/time where data is available through January 8th. As additional days of data become available we will automatically import for everyone.
Google has still not updated reports, for free apps, after January 1st. We've reached out to Google about the ongoing delay. We'll import additional days as soon as those become available.
We're still waiting for Google to release reports with data after January 1st. Hopefully soon they'll release updated reports with additional days.
Good news! Google has released additional days up through and including January 11th. We're in the process of syncing all accounts for up-to-date data. We'll monitor for a few more days in hopes that Google's release schedule returns to normal and data is released daily.
January 13th is the latest date with available data from Google.
Google's reports are once again being released with the standard 3-5 day delay schedule. The latest report available is January 16th, released earlier today, January 20th.
We have great news to share - We found a workaround that eliminates the new delay from Google Play and it's live! With Google's extended delay, report release times going from 2 days to five days, we found a workaround that would bring data in more quickly, which enables having only a single-day delay. The workaround enables us to access daily information directly from Google that isn’t in the downloadable reports as a new data source. We’ll use the new data source for all days delayed by Google until they are available in the original data source. This is how you’ll now be able to see data for yesterday on the platform.
We're investigating issues sending emails which could impact email reports, user invitations, password resets, and similar.
We're still working to bring email sending back to full functionality.
Emails are sending once again. Any impacted email, within this period, will send out with the next attempt.
November 11th is the latest date available in monthly reports, released by Google, adding up to a lengthy delay in data for free app. Google however, has updated data in their dashboard, but not in the monthly reports available for importing. We're reaching out to Google about the delay and we'll automatically import additional days after the 11th as those become available.
We're still waiting on Google to release monthly reports with data after the 11th, for free apps.
Google has released additional days of data, now available up through the 17th of November. The existing delay continues to be longer than normal so we'll continue to monitor release times.
Reports through the 19th are now available from Google.
Google continues to work with a delay of releasing reports, about a five day delay. This seems to be the new normal for free apps. We'll continue to keep an eye on it and hopefully returns to the past release schedule which was closer to three days.