Appfigures Outage History

The update has been deployed and we're now syncing data and monitoring results. If you were impacted by this issue, you should begin seeing data update as syncs complete. We'll continue to monitor and share a final update once we've confirmed everything is operating normally.

AdMob syncs are running again, and data is importing normally. We’ll resolve this incident once the remaining syncs finish catching up.

Google downloads for May 7th are currently missing in the Google Play Developer Console, even though downloads from May 8th and later are already available. We’ve reached out to Google about the missing data and are waiting to hear back with more information about the delay. As soon as the data is released on Google’s end, we’ll automatically pull it into Appfigures and share another update here.

Google has now released downloads for May 7th in the Google Play Developer Console. The missing data is now being picked up automatically through our usual daily syncs and will continue importing normally.

Downloads for May 7th have been automatically imported for all. If you are still missing downloads for the day, reach out to the support team for a closer look.

Google imports are back up and running. We’ll continue monitoring syncs to make sure everything stays on track.

Errors affecting the App Intelligence report have subsided, and we’re now monitoring things.

We’ve rolled out a workaround for the recent changes from Apple and have kicked off usage syncs to bring data back up to speed. You should start seeing your data catch up shortly as syncs complete. One note: Apple’s changes mean the opt-in rate metric isn’t currently available in the same way, so it won’t be reflected for now. We’re working on an additional workaround to restore this metric in the future.

We've found and fixed the issue so reports should be loading correctly now. We'll be watching the data flow for a bit to make sure everything's loading smoothly.

Things are looking much better, and ASO updates are catching up. Everything appears back to normal, but we’ll keep monitoring for a bit to make sure it stays that way.

We’re monitoring an issue affecting Apple App Store ratings data in recent weeks. On some days, new rating counts do not update (sometimes for multiple days in a row). When Apple resumes publishing updates, the totals we receive may reflect two or three days combined, depending on how long the freeze lasted. Our systems are operating normally; this appears to be a delay/freezing from Apple's end. How this will look: 1. Daily new rating counts may appear missing on certain days 2. When updates resume, rating totals may “catch up” and look larger than usual We’re continuing to monitor and will share updates here.

Between the 23rd and today, Apple App Store ratings have been updating daily on Apple’s end, and new rating counts are reflecting expected day-by-day changes. We will continue to monitor closely for any new delays or irregularities and will post an update here if anything changes.

Things are settling down with the Competitor Paid Keywords report. Errors are subsiding, and we’re keeping an eye on it.

Google hasn’t released subscription data (Active Subs, Activations, Cancellations) since Nov 26, which is a longer delay than usual. Revenue is still up-to-date since it comes from the sales report. As soon as Google publishes the missing data, we’ll automatically pull it in for everyone.

We're still waiting on Google to release additional days of subscription reports. Right now, the latest date available in the reports remains November 26th.

Subscriptions are still delayed after November 26th as we wait for Google to release additional days of data. We'll continue to monitor from our end.

Google has released subscription data through December 13. Due to the significant delay and recent changes to December sales reports, we’re taking a closer look to confirm everything is up to date and accurate. We’ll resolve this once that review is complete.

Our update for Google’s changes is now live. We’ve kicked off syncs and are keeping a close eye on everything.

App panels are back up and running again. We'll keep an eye on it for a bit longer to make sure everything continues to loads as expected.

Explorer is back up and running for everyone as errors have subsided. We'll continue to monitor to ensure stability.

Apple issues continue, but remain sporadic when replying to Apple reviews. We’ll continue to monitor the situation from our end.

Apple's inconsistencies may be more noticeable now compared to a few days ago, as we're still seeing some sporadic errors within the reply to reviews flow. We'll continue to investigate and see if there is anything that we can work around in these cases.

We've rolled out a workaround to Apple's issues with replying to reviews within App Store Connect, which should improve the experience when leaving a reply in Appfigures. Important: with Apple's issues, the replies you leave may take longer to appear in your App Store Connect dashboard and potentially the store. We'll continue to monitor on our end, and hopefully, these errors will be fully resolved by Apple.

Issues are clearing up - we're still monitoring to make sure the stability remains as expected.

Since September 24th, Google’s subscription reports have been showing delayed or partial data. What's impacted? - New subscriptions/activations and cancellations are delayed after the 24th. - Active subscriptions are available through September 29th, but may be incomplete. We’ve reached out to Google in hopes of bringing these reports up to date. Once Google makes additional data available in their exportable reports, we’ll automatically import the missing days and metrics.

Google's subscription reports still carry the delays from the 24th. As soon as additional dates are released, we will automatically import the data for everyone.

We've resolved the root cause and initiated a sync for the recent days for anyone affected by the usage delay. We'll monitor this new sync to make sure all recent days are up to date.