AppDirect Americas incident

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AppDirect Americas experienced a major incident on January 28, 2026 affecting Digital Engagement Services (Search, Feed, and Insights) and AppSmart Office (Advisor Services) and 1 more component, lasting 34m. The incident has been resolved; the full update timeline is below.

Started: Jan 28, 2026, 10:51 PM UTC
Resolved: Jan 28, 2026, 11:25 PM UTC
Duration: 34m
Detected by Pingoru: Jan 28, 2026, 10:51 PM UTC

Affected components

Digital Engagement Services (Search, Feed, and Insights)AppSmart Office (Advisor Services)Identity and Access Management (Authentication and Accounts)Reseller Experience (Reseller & Advisor Experience)Microsoft (Microsoft)IAAS (Infrastructure as a Service)Google (Google)AppConnectors (Other Vendors)Storefront Builder (Storefront)Product & Fulfillment Management (Product Management)

Update timeline

investigating Jan 28, 2026, 10:51 PM UTC

We are currently experiencing an outage that is impacting PROD Marketplaces on our US cluster. Users will be unable to login or access their Marketplace during this time. Our teams are aware of the issue and are in the process of identifying the root cause in order to implement a fix as quickly...
resolved Jan 28, 2026, 11:25 PM UTC

Good news! We can confirm that the PROD outage occurring on our US cluster has now been resolved. Our Marketplaces and services are now operating at their intended state and there are no known issues affecting the performance or end user experience at the moment.