Apaleo Outage History

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Apaleo had 23 outages in the last 2 years totaling 86h 55m of downtime — averaging 0.9 incidents per month.

There were 23 Apaleo outages since August 30, 2024 totaling 86h 55m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.apaleo.com

Minor August 27, 2026

We are currently investigating an issue affecting our platform.

Detected by Pingoru
Aug 27, 2026, 01:30 PM UTC
Resolved
Aug 27, 2026, 05:44 PM UTC
Duration
4h 14m
Affected: APIWebhooksPaymentAppsUI
Timeline · 8 updates
  1. investigating Aug 27, 2026, 01:30 PM UTC

    We are currently investigating an issue affecting our platform.

  2. identified Aug 27, 2026, 01:56 PM UTC

    The cause has been identified as some API usage causing heavy load on Database system. Systems are looking normal. We'll continue to monitor.

  3. monitoring Aug 27, 2026, 02:49 PM UTC

    A backend message system had lost connection, and is now recovering the backlog. This affected webhooks and payment processing among others.

  4. investigating Aug 27, 2026, 02:59 PM UTC

    Degraded performance is back, we are investigating.

  5. investigating Aug 27, 2026, 04:36 PM UTC

    We are still investigating.

  6. investigating Aug 27, 2026, 05:06 PM UTC

    We continue to monitor and investigate but system is operating normally.

  7. monitoring Aug 27, 2026, 05:11 PM UTC

    We continue monitoring

  8. resolved Aug 27, 2026, 05:44 PM UTC

    Systems have been stable and working correctly for over 1 hour. We continue monitoring.

Read the full incident report →

Notice August 11, 2026

Intermittent login failures via Single Sign-On (SSO)

Detected by Pingoru
Aug 11, 2026, 12:58 PM UTC
Resolved
Aug 11, 2026, 11:00 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Aug 11, 2026, 12:58 PM UTC

    Between 11:10 and 11:35 UTC (13:10–13:35 CEST), some users may have experienced errors when signing in via SSO. The issue was intermittent and affected only SSO-based authentication. Sign-ins using other authentication methods were not impacted and continued to work normally. The problem has since been resolved, and SSO login is now operating as expected. Users who were affected should now be able to log in without issue. We apologize for any inconvenience.

Read the full incident report →

Notice July 20, 2026

Investigating performance issue on rate plan pricing

Detected by Pingoru
Jul 20, 2026, 11:21 AM UTC
Resolved
Jul 20, 2026, 01:09 PM UTC
Duration
1h 48m
Affected: UI
Timeline · 3 updates
  1. investigating Jul 20, 2026, 11:21 AM UTC

    We are currently investigating a performance issue that may cause the rate plan pricing screen to become slow or unresponsive for some properties. We will share an update as soon as we know more.

  2. investigating Jul 20, 2026, 01:05 PM UTC

    We are continuing to investigate this issue.

  3. resolved Jul 20, 2026, 01:09 PM UTC

    An update was deployed that has improved the performance.

Read the full incident report →

Minor May 5, 2026

Incident Notice

Detected by Pingoru
May 05, 2026, 10:16 AM UTC
Resolved
May 05, 2026, 10:55 AM UTC
Duration
38m
Affected: APIWebhooksPaymentAppsFiscalizationIdentityUI
Timeline · 5 updates
  1. investigating May 05, 2026, 10:16 AM UTC

    We are currently investigating an issue affecting our platform. Our engineering team is actively investigating the issue and working to identify the root cause. We will provide an update as soon as more information becomes available.

  2. investigating May 05, 2026, 10:16 AM UTC

    We are continuing to investigate this issue.

  3. identified May 05, 2026, 10:37 AM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring May 05, 2026, 10:42 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved May 05, 2026, 10:55 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 10, 2026

Night Audit Processing Delays for Some Accounts

Detected by Pingoru
Mar 10, 2026, 08:27 AM UTC
Resolved
Mar 10, 2026, 03:38 PM UTC
Duration
7h 10m
Timeline · 5 updates
  1. investigating Mar 10, 2026, 08:27 AM UTC

    We are currently investigating an issue where the scheduled night audit process did not run for a subset of accounts. Our team is working to identify the root cause and trigger the missing audits where necessary. We will provide an update once more information is available and confirm when processing has been completed.

  2. identified Mar 10, 2026, 10:17 AM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Mar 10, 2026, 10:21 AM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Mar 10, 2026, 03:34 PM UTC

    A fix was implemented, all affected night audits have been executed successfully. Monitoring

  5. resolved Mar 10, 2026, 03:38 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 9, 2026

Invoice Creation Issues

Detected by Pingoru
Mar 09, 2026, 04:26 PM UTC
Resolved
Mar 09, 2026, 04:52 PM UTC
Duration
26m
Timeline · 4 updates
  1. investigating Mar 09, 2026, 04:26 PM UTC

    We are currently investigating an incident affecting invoice creation. At the moment, it appears that customers in Germany and the Netherlands are impacted. Our team is actively working on identifying the root cause and resolving the issue. We will provide further updates as soon as more information becomes available.

  2. identified Mar 09, 2026, 04:39 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 09, 2026, 04:39 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 09, 2026, 04:52 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical February 21, 2026

Certificate Renewal

Detected by Pingoru
Feb 21, 2026, 12:36 AM UTC
Resolved
Feb 21, 2026, 12:53 AM UTC
Duration
17m
Affected: APIWebhooksPaymentAppsFiscalizationIdentityUI
Timeline · 2 updates
  1. investigating Feb 21, 2026, 12:36 AM UTC

    An SSL certificate has expired, we are working on renewing the certificate.

  2. resolved Feb 21, 2026, 12:53 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice February 20, 2026

Webhooks and Payments delayed

Detected by Pingoru
Feb 20, 2026, 07:17 PM UTC
Resolved
Feb 20, 2026, 07:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Feb 20, 2026, 07:17 PM UTC

    We experienced an infrastructure failover on a backend system, the issue has been resolved and delayed processing has been caught up.

Read the full incident report →

Major February 17, 2026

Webhooks and Payments are experiencing delays

Detected by Pingoru
Feb 17, 2026, 09:39 PM UTC
Resolved
Feb 17, 2026, 10:14 PM UTC
Duration
35m
Affected: WebhooksPayment
Timeline · 5 updates
  1. investigating Feb 17, 2026, 09:39 PM UTC

    We are currently investigating this issue.

  2. investigating Feb 17, 2026, 09:49 PM UTC

    We are continuing to investigate this issue.

  3. identified Feb 17, 2026, 09:49 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Feb 17, 2026, 09:51 PM UTC

    Our messaging infrastructure has resumed normal processing, and is expected to catch up soon. Payments are working although could experience some slowness during the recovery. We continue to monitor.

  5. resolved Feb 17, 2026, 10:14 PM UTC

    All systems are working nominally, any webhook delays cleared.

Read the full incident report →

Minor February 11, 2026

Transient authorization issues

Detected by Pingoru
Feb 11, 2026, 02:50 PM UTC
Resolved
Feb 11, 2026, 03:50 PM UTC
Duration
1h
Timeline · 1 update
  1. resolved Feb 11, 2026, 03:14 PM UTC

    A transient issue affecting both the UI and API layers resulted in incorrect permission-related messages being returned. The issue was resolved.

Read the full incident report →

Major November 18, 2025

Login and payment availability issue

Detected by Pingoru
Nov 18, 2025, 01:23 PM UTC
Resolved
Nov 18, 2025, 05:53 PM UTC
Duration
4h 29m
Affected: PaymentUI
Timeline · 3 updates
  1. identified Nov 18, 2025, 01:23 PM UTC

    There is currently an issue with Cloudflare Turnstile which might prevent some users to login or to submit payments. We are currently implementing a fix.

  2. monitoring Nov 18, 2025, 03:16 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 18, 2025, 05:53 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 23, 2025

Folio payments are facing delays in processing

Detected by Pingoru
Oct 23, 2025, 11:30 AM UTC
Resolved
Oct 23, 2025, 02:41 PM UTC
Duration
3h 10m
Affected: Payment
Timeline · 4 updates
  1. investigating Oct 23, 2025, 02:02 PM UTC

    Folio payments are facing delays in processing due to an internal service degradation. We are investigating on the issue.

  2. investigating Oct 23, 2025, 02:04 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Oct 23, 2025, 02:38 PM UTC

    An intermittent load spike caused delays and some elevated errors. The system is now operating normally. We will monitor the situation.

  4. resolved Oct 23, 2025, 02:41 PM UTC

    We continue to monitor

Read the full incident report →

Critical October 1, 2025

API and UI outage

Detected by Pingoru
Oct 01, 2025, 09:03 AM UTC
Resolved
Oct 01, 2025, 12:12 PM UTC
Duration
3h 9m
Affected: APIWebhooksPaymentUI
Timeline · 8 updates
  1. investigating Oct 01, 2025, 09:03 AM UTC

    We are currently investigating this issue.

  2. investigating Oct 01, 2025, 09:04 AM UTC

    We are continuing to investigate this issue.

  3. identified Oct 01, 2025, 09:08 AM UTC

    The issue has been identified and a fix is being implemented.

  4. identified Oct 01, 2025, 10:40 AM UTC

    We have identified the problem and working on a fix still.

  5. identified Oct 01, 2025, 11:14 AM UTC

    We are continuing to work on a fix for this issue.

  6. monitoring Oct 01, 2025, 11:14 AM UTC

    A fix has been implemented and we are monitoring the results.

  7. monitoring Oct 01, 2025, 12:12 PM UTC

    Performance will be

  8. resolved Oct 01, 2025, 12:12 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 20, 2025

Webhook Delivery Latency - Partial Degradation

Detected by Pingoru
Aug 20, 2025, 09:12 AM UTC
Resolved
Aug 22, 2025, 08:51 AM UTC
Duration
1d 23h
Affected: Webhooks
Timeline · 3 updates
  1. investigating Aug 20, 2025, 09:12 AM UTC

    We are currently investigating an issue causing intermittent delays in webhook delivery. Some customers may experience slower-than-normal processing times or degraded performance when receiving webhook events.

  2. monitoring Aug 21, 2025, 09:55 AM UTC

    Our team has implemented mitigations and webhook delivery latency has decreased significantly. Most events are now processing close to normal speed, though we are continuing to monitor performance closely to ensure full stability

  3. resolved Aug 22, 2025, 08:51 AM UTC

    Webhook delivery performance has returned to normal, and the vast majority of events are now processing on time. We consider this incident resolved, but our team will continue to monitor the system to ensure sustained stability.

Read the full incident report →

Notice August 7, 2025

Users have problems to log in again after resetting their passwords

Detected by Pingoru
Aug 07, 2025, 11:24 AM UTC
Resolved
Aug 07, 2025, 12:06 PM UTC
Duration
42m
Affected: UI
Timeline · 5 updates
  1. investigating Aug 07, 2025, 11:24 AM UTC

    We are currently investigating this issue.

  2. identified Aug 07, 2025, 11:37 AM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Aug 07, 2025, 11:38 AM UTC

    Problem identified, fix is prepared for deployment

  4. monitoring Aug 07, 2025, 11:57 AM UTC

    Fix has been deployed.

  5. resolved Aug 07, 2025, 12:06 PM UTC

    This incident has been resolved.

Read the full incident report →

Major July 2, 2025

Performance degradation of API and UI

Detected by Pingoru
Jul 02, 2025, 12:54 PM UTC
Resolved
Jul 02, 2025, 02:09 PM UTC
Duration
1h 14m
Affected: APIWebhooksPaymentAppsFiscalizationIdentityUI
Timeline · 5 updates
  1. investigating Jul 02, 2025, 12:54 PM UTC

    We are currently investigating this issue.

  2. investigating Jul 02, 2025, 12:55 PM UTC

    We are continuing to investigate this issue.

  3. identified Jul 02, 2025, 01:00 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Jul 02, 2025, 01:14 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jul 02, 2025, 02:09 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 11, 2025

Login problem

Detected by Pingoru
Jun 11, 2025, 09:38 AM UTC
Resolved
Jun 11, 2025, 09:50 AM UTC
Duration
11m
Affected: UI
Timeline · 2 updates
  1. investigating Jun 11, 2025, 09:38 AM UTC

    We are facing issues with login via Apaleo UI.

  2. resolved Jun 11, 2025, 09:50 AM UTC

    This incident has been resolved.

Read the full incident report →

Major February 18, 2025

Elevated Error Rates in Reservation Retrieval

Detected by Pingoru
Feb 18, 2025, 12:03 PM UTC
Resolved
Feb 18, 2025, 12:18 PM UTC
Duration
14m
Affected: API
Timeline · 2 updates
  1. monitoring Feb 18, 2025, 12:03 PM UTC

    We're experiencing an increased number of API errors related to reservation retrieval. We are currently investigating the issue, but the situation is gradually returning to normal.

  2. resolved Feb 18, 2025, 12:18 PM UTC

    After careful monitoring, all is working as expected. This incident has been resolved.

Read the full incident report →

Major February 5, 2025

Increased Error Rates

Detected by Pingoru
Feb 05, 2025, 03:00 AM UTC
Resolved
Feb 05, 2025, 12:20 PM UTC
Duration
9h 20m
Affected: APIPayment
Timeline · 7 updates
  1. investigating Feb 05, 2025, 03:00 AM UTC

    We're experiencing an elevated level of API errors from a 3rd party service and are currently looking into the issue.

  2. investigating Feb 05, 2025, 03:11 AM UTC

    Our 3rd party service has indicated there is a network issue on their side and they are investigating. We will continue to monitor and update as soon as we know more.

  3. monitoring Feb 05, 2025, 04:42 AM UTC

    Errors rates appear to be back to normal very low levels, even so we will continue monitoring until we get the "all clear" status from our 3rd party service.

  4. monitoring Feb 05, 2025, 05:21 AM UTC

    Unfortunately, we are seeing error rates going up again the last while from our 3rd party service for certain API calls, we continue to monitor.

  5. monitoring Feb 05, 2025, 07:00 AM UTC

    The 3rd party service appears stable for the last hour. They are performing additional testing to ensure all is good. We await further update.

  6. monitoring Feb 05, 2025, 08:46 AM UTC

    All issues with our 3rd party service are confirmed to be resolved. We will continue to monitor for a while.

  7. resolved Feb 05, 2025, 12:20 PM UTC

    After careful monitoring all is working as expect. This incident has been resolved.

Read the full incident report →

Notice September 10, 2024

Apaleo UI login error

Detected by Pingoru
Sep 10, 2024, 08:21 AM UTC
Resolved
Sep 10, 2024, 08:24 AM UTC
Duration
3m
Affected: UI
Timeline · 2 updates
  1. identified Sep 10, 2024, 08:21 AM UTC

    The issue has been identified and a fix is being deployed.

  2. resolved Sep 10, 2024, 08:24 AM UTC

    This incident has been resolved.

Read the full incident report →