Apaleo incident

We are currently investigating an issue affecting our platform.

Minor Resolved View vendor source →

Apaleo experienced a minor incident on August 27, 2026 affecting API and Webhooks and 1 more component, lasting 4h 14m. The incident has been resolved; the full update timeline is below.

Started
Aug 27, 2026, 01:30 PM UTC
Resolved
Aug 27, 2026, 05:44 PM UTC
Duration
4h 14m
Detected by Pingoru
Aug 27, 2026, 01:30 PM UTC

Affected components

APIWebhooksPaymentAppsUI

Update timeline

  1. investigating Aug 27, 2026, 01:30 PM UTC

    We are currently investigating an issue affecting our platform.

  2. identified Aug 27, 2026, 01:56 PM UTC

    The cause has been identified as some API usage causing heavy load on Database system. Systems are looking normal. We'll continue to monitor.

  3. monitoring Aug 27, 2026, 02:49 PM UTC

    A backend message system had lost connection, and is now recovering the backlog. This affected webhooks and payment processing among others.

  4. investigating Aug 27, 2026, 02:59 PM UTC

    Degraded performance is back, we are investigating.

  5. investigating Aug 27, 2026, 04:36 PM UTC

    We are still investigating.

  6. investigating Aug 27, 2026, 05:06 PM UTC

    We continue to monitor and investigate but system is operating normally.

  7. monitoring Aug 27, 2026, 05:11 PM UTC

    We continue monitoring

  8. resolved Aug 27, 2026, 05:44 PM UTC

    Systems have been stable and working correctly for over 1 hour. We continue monitoring.