Apaleo incident

API and UI outage

Critical Resolved View vendor source →

Apaleo experienced a critical incident on October 1, 2025 affecting API and Webhooks and 1 more component, lasting 3h 9m. The incident has been resolved; the full update timeline is below.

Started
Oct 01, 2025, 09:03 AM UTC
Resolved
Oct 01, 2025, 12:12 PM UTC
Duration
3h 9m
Detected by Pingoru
Oct 01, 2025, 09:03 AM UTC

Affected components

APIWebhooksPaymentUI

Update timeline

  1. investigating Oct 01, 2025, 09:03 AM UTC

    We are currently investigating this issue.

  2. investigating Oct 01, 2025, 09:04 AM UTC

    We are continuing to investigate this issue.

  3. identified Oct 01, 2025, 09:08 AM UTC

    The issue has been identified and a fix is being implemented.

  4. identified Oct 01, 2025, 10:40 AM UTC

    We have identified the problem and working on a fix still.

  5. identified Oct 01, 2025, 11:14 AM UTC

    We are continuing to work on a fix for this issue.

  6. monitoring Oct 01, 2025, 11:14 AM UTC

    A fix has been implemented and we are monitoring the results.

  7. monitoring Oct 01, 2025, 12:12 PM UTC

    Performance will be

  8. resolved Oct 01, 2025, 12:12 PM UTC

    This incident has been resolved.