Apaleo incident

Folio payments are facing delays in processing

Minor Resolved View vendor source →

Apaleo experienced a minor incident on October 23, 2025 affecting Payment, lasting 3h 10m. The incident has been resolved; the full update timeline is below.

Started
Oct 23, 2025, 11:30 AM UTC
Resolved
Oct 23, 2025, 02:41 PM UTC
Duration
3h 10m
Detected by Pingoru
Oct 23, 2025, 11:30 AM UTC

Affected components

Payment

Update timeline

  1. investigating Oct 23, 2025, 02:02 PM UTC

    Folio payments are facing delays in processing due to an internal service degradation. We are investigating on the issue.

  2. investigating Oct 23, 2025, 02:04 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Oct 23, 2025, 02:38 PM UTC

    An intermittent load spike caused delays and some elevated errors. The system is now operating normally. We will monitor the situation.

  4. resolved Oct 23, 2025, 02:41 PM UTC

    We continue to monitor