Apaleo Outage History
Apaleo is up right nowPingoru has recorded 49 incidents for Apaleo: 17 in the last 12 months and 3 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 1 | 1 of 744 (0%) |
| June 2026 | 1 | 1 of 720 (0%) |
| July 2026 | 1 | 2 of 744 (0%) |
| August 2026 | 2 | 5 of 744 (1%) |
| September 2026 | 1 | 2 of 720 (0%) |
| October 2026 | 0 | 0 of 524 (0%) |
Incidents, newest first
Major September 29, 2026 Apaleo experiencing performance degradation 1h 35m API, Webhooks, Payment, Apps and 3 more
Started Sep 29, 2026, 01:55 PM UTC· resolved Sep 29, 2026, 03:31 PM UTC
- investigating Sep 29, 2026, 01:55 PM UTC
We are currently investigating an issue affecting our platform.
- identified Sep 29, 2026, 02:19 PM UTC
Issue has been identified, solution is being rolled out. We will monitor the recovery.
- monitoring Sep 29, 2026, 02:28 PM UTC
System appears to operate normally again, we are monitoring
- resolved Sep 29, 2026, 03:31 PM UTC
All systems are stable
Minor August 27, 2026 We are currently investigating an issue affecting our platform. 4h 14m API, Webhooks, Payment, Apps and 1 more
Started Aug 27, 2026, 01:30 PM UTC· resolved Aug 27, 2026, 05:44 PM UTC
- investigating Aug 27, 2026, 01:30 PM UTC
We are currently investigating an issue affecting our platform.
- identified Aug 27, 2026, 01:56 PM UTC
The cause has been identified as some API usage causing heavy load on Database system. Systems are looking normal. We'll continue to monitor.
- monitoring Aug 27, 2026, 02:49 PM UTC
A backend message system had lost connection, and is now recovering the backlog. This affected webhooks and payment processing among others.
- investigating Aug 27, 2026, 02:59 PM UTC
Degraded performance is back, we are investigating.
- investigating Aug 27, 2026, 04:36 PM UTC
We are still investigating.
- investigating Aug 27, 2026, 05:06 PM UTC
We continue to monitor and investigate but system is operating normally.
- monitoring Aug 27, 2026, 05:11 PM UTC
We continue monitoring
- resolved Aug 27, 2026, 05:44 PM UTC
Systems have been stable and working correctly for over 1 hour. We continue monitoring.
Notice August 11, 2026 Intermittent login failures via Single Sign-On (SSO) 35m
Started Aug 11, 2026, 11:00 AM UTC· resolved Aug 11, 2026, 11:35 AM UTC
- resolved Aug 11, 2026, 12:58 PM UTC
Between 11:10 and 11:35 UTC (13:10–13:35 CEST), some users may have experienced errors when signing in via SSO. The issue was intermittent and affected only SSO-based authentication. Sign-ins using other authentication methods were not impacted and continued to work normally. The problem has since been resolved, and SSO login is now operating as expected. Users who were affected should now be able to log in without issue. We apologize for any inconvenience.
Notice July 20, 2026 Investigating performance issue on rate plan pricing 1h 48m UI
Started Jul 20, 2026, 11:21 AM UTC· resolved Jul 20, 2026, 01:09 PM UTC
- investigating Jul 20, 2026, 11:21 AM UTC
We are currently investigating a performance issue that may cause the rate plan pricing screen to become slow or unresponsive for some properties. We will share an update as soon as we know more.
- investigating Jul 20, 2026, 01:05 PM UTC
We are continuing to investigate this issue.
- resolved Jul 20, 2026, 01:09 PM UTC
An update was deployed that has improved the performance.
Minor May 5, 2026 Incident Notice 38m API, Webhooks, Payment, Apps and 3 more
Started May 05, 2026, 10:16 AM UTC· resolved May 05, 2026, 10:55 AM UTC
- investigating May 05, 2026, 10:16 AM UTC
We are currently investigating an issue affecting our platform. Our engineering team is actively investigating the issue and working to identify the root cause. We will provide an update as soon as more information becomes available.
- investigating May 05, 2026, 10:16 AM UTC
We are continuing to investigate this issue.
- identified May 05, 2026, 10:37 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring May 05, 2026, 10:42 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 05, 2026, 10:55 AM UTC
This incident has been resolved.
Minor March 10, 2026 Night Audit Processing Delays for Some Accounts 7h 10m
Started Mar 10, 2026, 08:27 AM UTC· resolved Mar 10, 2026, 03:38 PM UTC
- investigating Mar 10, 2026, 08:27 AM UTC
We are currently investigating an issue where the scheduled night audit process did not run for a subset of accounts. Our team is working to identify the root cause and trigger the missing audits where necessary. We will provide an update once more information is available and confirm when processing has been completed.
- identified Mar 10, 2026, 10:17 AM UTC
The issue has been identified and a fix is being implemented.
- identified Mar 10, 2026, 10:21 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Mar 10, 2026, 03:34 PM UTC
A fix was implemented, all affected night audits have been executed successfully. Monitoring
- resolved Mar 10, 2026, 03:38 PM UTC
This incident has been resolved.
Minor March 9, 2026 Invoice Creation Issues 26m
Started Mar 09, 2026, 04:26 PM UTC· resolved Mar 09, 2026, 04:52 PM UTC
- investigating Mar 09, 2026, 04:26 PM UTC
We are currently investigating an incident affecting invoice creation. At the moment, it appears that customers in Germany and the Netherlands are impacted. Our team is actively working on identifying the root cause and resolving the issue. We will provide further updates as soon as more information becomes available.
- identified Mar 09, 2026, 04:39 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Mar 09, 2026, 04:39 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 09, 2026, 04:52 PM UTC
This incident has been resolved.
Critical February 21, 2026 Certificate Renewal 17m API, Webhooks, Payment, Apps and 3 more
Started Feb 21, 2026, 12:36 AM UTC· resolved Feb 21, 2026, 12:53 AM UTC
- investigating Feb 21, 2026, 12:36 AM UTC
An SSL certificate has expired, we are working on renewing the certificate.
- resolved Feb 21, 2026, 12:53 AM UTC
This incident has been resolved.
Notice February 20, 2026 Webhooks and Payments delayed –
Started Feb 20, 2026, 07:00 PM UTC· resolved Feb 20, 2026, 07:00 PM UTC
- resolved Feb 20, 2026, 07:17 PM UTC
We experienced an infrastructure failover on a backend system, the issue has been resolved and delayed processing has been caught up.
Major February 17, 2026 Webhooks and Payments are experiencing delays 35m Webhooks, Payment
Started Feb 17, 2026, 09:39 PM UTC· resolved Feb 17, 2026, 10:14 PM UTC
- investigating Feb 17, 2026, 09:39 PM UTC
We are currently investigating this issue.
- investigating Feb 17, 2026, 09:49 PM UTC
We are continuing to investigate this issue.
- identified Feb 17, 2026, 09:49 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Feb 17, 2026, 09:51 PM UTC
Our messaging infrastructure has resumed normal processing, and is expected to catch up soon. Payments are working although could experience some slowness during the recovery. We continue to monitor.
- resolved Feb 17, 2026, 10:14 PM UTC
All systems are working nominally, any webhook delays cleared.
Minor February 11, 2026 Transient authorization issues 1h 20m
Started Feb 11, 2026, 02:30 PM UTC· resolved Feb 11, 2026, 03:50 PM UTC
- resolved Feb 11, 2026, 03:14 PM UTC
A transient issue affecting both the UI and API layers resulted in incorrect permission-related messages being returned. The issue was resolved.
Notice January 29, 2026 A smaller technical issue with GET /finance/v1/folios –
Started Jan 29, 2026, 09:00 AM UTC· resolved Jan 29, 2026, 09:00 AM UTC
- resolved Jan 29, 2026, 01:21 PM UTC
We experienced a technical issue with GET /finance/v1/folios endpoint that has now been resolved.
Major November 18, 2025 Login and payment availability issue 4h 29m Payment, UI
Started Nov 18, 2025, 01:23 PM UTC· resolved Nov 18, 2025, 05:53 PM UTC
- identified Nov 18, 2025, 01:23 PM UTC
There is currently an issue with Cloudflare Turnstile which might prevent some users to login or to submit payments. We are currently implementing a fix.
- monitoring Nov 18, 2025, 03:16 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 18, 2025, 05:53 PM UTC
This incident has been resolved.
Notice November 5, 2025 UI and API perfomance degradation and occasional timeouts 20m
Started Nov 05, 2025, 08:30 AM UTC· resolved Nov 05, 2025, 08:50 AM UTC
- resolved Nov 05, 2025, 08:44 AM UTC
For approx. 20 minutes
Minor October 23, 2025 Folio payments are facing delays in processing 3h 10m Payment
Started Oct 23, 2025, 11:30 AM UTC· resolved Oct 23, 2025, 02:41 PM UTC
- investigating Oct 23, 2025, 02:02 PM UTC
Folio payments are facing delays in processing due to an internal service degradation. We are investigating on the issue.
- investigating Oct 23, 2025, 02:04 PM UTC
We are continuing to investigate this issue.
- monitoring Oct 23, 2025, 02:38 PM UTC
An intermittent load spike caused delays and some elevated errors. The system is now operating normally. We will monitor the situation.
- resolved Oct 23, 2025, 02:41 PM UTC
We continue to monitor
Critical October 1, 2025 API and UI outage 3h 9m API, Webhooks, Payment, UI
Started Oct 01, 2025, 09:03 AM UTC· resolved Oct 01, 2025, 12:12 PM UTC
- investigating Oct 01, 2025, 09:03 AM UTC
We are currently investigating this issue.
- investigating Oct 01, 2025, 09:04 AM UTC
We are continuing to investigate this issue.
- identified Oct 01, 2025, 09:08 AM UTC
The issue has been identified and a fix is being implemented.
- identified Oct 01, 2025, 10:40 AM UTC
We have identified the problem and working on a fix still.
- identified Oct 01, 2025, 11:14 AM UTC
We are continuing to work on a fix for this issue.
- monitoring Oct 01, 2025, 11:14 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Oct 01, 2025, 12:12 PM UTC
Performance will be
- resolved Oct 01, 2025, 12:12 PM UTC
This incident has been resolved.
Minor August 20, 2025 Webhook Delivery Latency - Partial Degradation 1d 23h Webhooks
Started Aug 20, 2025, 09:12 AM UTC· resolved Aug 22, 2025, 08:51 AM UTC
- investigating Aug 20, 2025, 09:12 AM UTC
We are currently investigating an issue causing intermittent delays in webhook delivery. Some customers may experience slower-than-normal processing times or degraded performance when receiving webhook events.
- monitoring Aug 21, 2025, 09:55 AM UTC
Our team has implemented mitigations and webhook delivery latency has decreased significantly. Most events are now processing close to normal speed, though we are continuing to monitor performance closely to ensure full stability
- resolved Aug 22, 2025, 08:51 AM UTC
Webhook delivery performance has returned to normal, and the vast majority of events are now processing on time. We consider this incident resolved, but our team will continue to monitor the system to ensure sustained stability.
Notice August 7, 2025 Users have problems to log in again after resetting their passwords 42m UI
Started Aug 07, 2025, 11:24 AM UTC· resolved Aug 07, 2025, 12:06 PM UTC
- investigating Aug 07, 2025, 11:24 AM UTC
We are currently investigating this issue.
- identified Aug 07, 2025, 11:37 AM UTC
The issue has been identified and a fix is being implemented.
- identified Aug 07, 2025, 11:38 AM UTC
Problem identified, fix is prepared for deployment
- monitoring Aug 07, 2025, 11:57 AM UTC
Fix has been deployed.
- resolved Aug 07, 2025, 12:06 PM UTC
This incident has been resolved.
Major July 2, 2025 Performance degradation of API and UI 1h 14m API, Webhooks, Payment, Apps and 3 more
Started Jul 02, 2025, 12:54 PM UTC· resolved Jul 02, 2025, 02:09 PM UTC
- investigating Jul 02, 2025, 12:54 PM UTC
We are currently investigating this issue.
- investigating Jul 02, 2025, 12:55 PM UTC
We are continuing to investigate this issue.
- identified Jul 02, 2025, 01:00 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jul 02, 2025, 01:14 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 02, 2025, 02:09 PM UTC
This incident has been resolved.
Notice June 11, 2025 Login problem 11m UI
Started Jun 11, 2025, 09:38 AM UTC· resolved Jun 11, 2025, 09:50 AM UTC
- investigating Jun 11, 2025, 09:38 AM UTC
We are facing issues with login via Apaleo UI.
- resolved Jun 11, 2025, 09:50 AM UTC
This incident has been resolved.
Major February 18, 2025 Elevated Error Rates in Reservation Retrieval 14m API
Started Feb 18, 2025, 12:03 PM UTC· resolved Feb 18, 2025, 12:18 PM UTC
- monitoring Feb 18, 2025, 12:03 PM UTC
We're experiencing an increased number of API errors related to reservation retrieval. We are currently investigating the issue, but the situation is gradually returning to normal.
- resolved Feb 18, 2025, 12:18 PM UTC
After careful monitoring, all is working as expected. This incident has been resolved.
Major February 5, 2025 Increased Error Rates 9h 20m API, Payment
Started Feb 05, 2025, 03:00 AM UTC· resolved Feb 05, 2025, 12:20 PM UTC
- investigating Feb 05, 2025, 03:00 AM UTC
We're experiencing an elevated level of API errors from a 3rd party service and are currently looking into the issue.
- investigating Feb 05, 2025, 03:11 AM UTC
Our 3rd party service has indicated there is a network issue on their side and they are investigating. We will continue to monitor and update as soon as we know more.
- monitoring Feb 05, 2025, 04:42 AM UTC
Errors rates appear to be back to normal very low levels, even so we will continue monitoring until we get the "all clear" status from our 3rd party service.
- monitoring Feb 05, 2025, 05:21 AM UTC
Unfortunately, we are seeing error rates going up again the last while from our 3rd party service for certain API calls, we continue to monitor.
- monitoring Feb 05, 2025, 07:00 AM UTC
The 3rd party service appears stable for the last hour. They are performing additional testing to ensure all is good. We await further update.
- monitoring Feb 05, 2025, 08:46 AM UTC
All issues with our 3rd party service are confirmed to be resolved. We will continue to monitor for a while.
- resolved Feb 05, 2025, 12:20 PM UTC
After careful monitoring all is working as expect. This incident has been resolved.