ANZ Australia incident
ANZ Incident Notification - Fileactive and Transactive - Global, Payment Processing and Intra-Day reporting.
Resolved after 1 hour 3 minutes, affecting ANZ Transactive – Global Logon and Balance & Transaction Reporting (BTR) - Intraday and 1 more, on October 21, 2025.
We are continuing to investigate this issue.
Affected components
Update timeline
- investigating Oct 21, 2025, 02:18 AM UTC
ANZ Fileactive & Transactive - Global Start Time: 21/10/2025 12:42 AEDT Resolution Time: 21/10/2025 13:55 AEDT Incident Details We are currently experiencing an issue impacting ANZ Fileactive and Transactive - Global Payment processing and Intra-Day reporting. Technology teams are currently investigating the issue and will provide further updates when available. We apologise for the inconvenience. Please refer back to Status Page for further updates. Impacted Geographies: Australia
- investigating Oct 21, 2025, 02:20 AM UTC
We are continuing to investigate this issue.
- investigating Oct 21, 2025, 03:00 AM UTC
Technology Teams are currently investigating impacts across a number of services on ANZ Transactive - Global and Fileactive. The current status is as follows: ANZ Transactive - Global - Users are experiencing issues with Intra-day reporting , payments will appear as 'in progress' and accounts details are not able to be viewed. ANZ Fileactive - Intra-day reporting request are failing.
- investigating Oct 21, 2025, 03:03 AM UTC
We are continuing to investigate this issue.
- resolved Oct 21, 2025, 03:21 AM UTC
This incident has been resolved.
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