ANZ Incident Notification - Australian Direct Entry Payment Processing

Update timeline

1. investigating Jan 27, 2026, 11:32 PM UTC

   Industry Wide Direct Entry payment processing Start Time: 27/01/2026 10:00 AEDT End Time: 29/01/2026 19:00 AEDT Change Details Please be advised that there have been delays in the processing of Australian Direct Entry payments as a result of an industry-wide payment exchange incident on 27 January 2026. An industry reconciliation process is being undertaken and further updates will be provided. If you have experienced payment processing delays, please DO NOT resend payments. Impacted Geographies: Australia

2. investigating Jan 28, 2026, 02:55 AM UTC

   We are continuing to work with the other industry participants to reconcile the delayed inward and outward Direct Entry payment settlements impacted from 27 January. Please do not attempt to resend payments already initiated. Direct Entry payments processed on 28 January are not impacted.

3. investigating Jan 28, 2026, 06:26 AM UTC

   ANZ is working with our Industry participants to reconcile and process the outstanding Inward and Outward Direct Entry payments caused by the industry-wide incident. There is no action to be undertaken by customers and we will provide further updates on the status of remediation activities and outstanding processing as soon as it is available. The issue has been technically resolved and Direct Entry processing is operating as expected since the evening of 27 January 2026.

4. investigating Jan 28, 2026, 10:59 AM UTC

   Delay in processing some inbound and outbound payments scheduled for 27 January Due to an industry wide issue impacting incoming and outgoing payments to ANZ, processed using the RBA's direct entry systems, some payments that should have been processed on 27 January were not successfully completed. The cause of the issue has been resolved, and we are working through the backlog of queued inbound and outbound transaction files to ensure that data is complete and not duplicated. Outbound direct entry payments Payments from ANZ accounts to other financial institutions are largely processed. There are a small number of outward payments from ANZ accounts to other financial institutions accounts still to be completed. We are currently reviewing the outstanding transactions and will provide further information on Thursday morning (29 January 2026). Inbound direct entry payments Some payments to ANZ accounts from other financial institutions processed via direct entry have not been processed completed by close of business on 28 January. We continue to review and validate these files with industry participants to ensure the data is correct. We will provide more information on Thursday morning (29 January 2026). We recognise and apologise for the inconvenience caused to our customers.

5. investigating Jan 28, 2026, 11:46 PM UTC

   Delay in processing some inbound and outbound payments scheduled for 27 January The Reserve Bank of Australia (RBA) experienced a technical issue on Tuesday 27th January, this has impacted the processing of some payments using the direct entry system. The RBA has confirmed the issue has been resolved. Outbound direct entry payments There are a small number of outward payments from ANZ accounts to other financial institutions accounts which will be credited to the beneficiary during Thursday 29th January Inbound direct entry payments Some payments to ANZ accounts from other financial institutions processed via direct entry have not been completed by close of business on 28 January. Remaining payments will be credited to ANZ accounts during Thursday 29th January. We recognise and apologise for the inconvenience caused to our customers.

6. resolved Jan 29, 2026, 09:04 AM UTC

   This incident has been resolved.