ANZ Australia incident
ANZ Incident Notification - Fileactive & Cashactive
Resolved after 2 hours 57 minutes, affecting Cheque and Remittance Processing and Austraclear Processing and 1 more, on February 16, 2026.
Please be advised the incident is impacting the ability for users to logon to multiple services, including ANZ Fileactive, Cashactive, ANZ Cash Management Central, Payment Services and Austraclear, which may impact the ability to view reporting. Processing of payments and reply files are operational. Technology teams are continuing to investigate and updates will be provided as soon as available. Impacted Geographies: Global
Affected components
Update timeline
- investigating Feb 16, 2026, 07:51 PM UTC
Fileactive & Cashactive Connectivity Start Time: 17/02/2026 06:30 AEDT Resolution Time: 17/02/2026 09:41 AEDT Incident Details We are currently investigating an issue impacting ANZ Fileactive & Cashactive. Customers are currently unable to logon to the Fileactive website to confirm files. ANZ Fileactive customers are unable to logon to view and confirm customer transmission logs and no other services are impacted. ANZ Cashactive customers will be unable to logon to view their balance or transactions or make any payments. We apologise for the inconvenience. Please refer back to Status Page for further updates. Impacted Geographies: Global
- investigating Feb 16, 2026, 10:01 PM UTC
Please be advised the incident is impacting the ability for users to logon to multiple services, including ANZ Fileactive, Cashactive, ANZ Cash Management Central, Payment Services and Austraclear, which may impact the ability to view reporting. Processing of payments and reply files are operational. Technology teams are continuing to investigate and updates will be provided as soon as available. Impacted Geographies: Global
- resolved Feb 16, 2026, 10:48 PM UTC
This incident has been resolved.
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