ANZ Incident Notification - Fileactive - File processing delays.

Update timeline

1. investigating May 12, 2026, 04:31 AM UTC

   ANZ Fileactive Start Time: 12/05/2026 13:13 AEST Resolution Time: TBA Incident Details We are currently experiencing delays in processing of inbound payment files via the ANZ Fileactive service. This is impacting the processing of payments and delivery of reply/ acknowledgement files. Technology teams are currently working to resolve the issue. We apologise for the inconvenience. Please refer back to Status Page for further updates. Impacted Geographies: Global

2. monitoring May 12, 2026, 04:52 AM UTC

   All new files are processing as usual from approximately 14:45 AEST. Technology teams are working on remediating the files impacted during the outage period. Customers are advised to not resubmit any files.

3. monitoring May 12, 2026, 07:40 AM UTC

   ANZ is continuing to perform remediation activities to process the impacted payments during the outage period for the ANZ Fileactive service.

4. resolved May 12, 2026, 10:04 AM UTC

   Resolution Time: 12/05/2026 19:30 AEST The remediation activities have been completed prior to payment processing cutoff times. ANZ is performing a reconciliation of the incident impacts however we confirm the services are operational. We recommend you avoid reprocessing files already submitted via ANZ Fileactive service as these have formed part of ANZ's remediation activities. Should you have any enquiries, please engage with your ANZ Customer Support contacts. ANZ apologises for any inconvenience caused by this incident.