Is Anaplan down?

We are currently investigating an issue resulting in some customers experiencing issues when logging on to the Anaplan Platform. We are working to resolve this issue as quickly as possible and will provide updates every 30 minutes or upon resolution.

Our Vendor have identified a third-party issue affecting some customers whose traffic passes through external vendor firewalls following recent firmware upgrades. Impacted customers may observe the following behaviours: ERR_TIMED_OUT errors on standard HTTPS Our teams are actively monitoring the vendor's remediation efforts to ensure services are fully stabilized. We will provide further updates in 60 minutes or upon resolution.

Our Vendor have identified a third-party issue affecting some customers whose traffic passes through external vendor firewalls following recent firmware upgrades. Impacted customers may observe the following behaviours: ERR_TIMED_OUT errors on standard HTTPS Our teams are actively monitoring the vendor's remediation efforts to ensure services are fully stabilized. We will provide further updates in 60 minutes or upon resolution.

Service has now been restored; you should now be able to resume normal activities. We will continue to monitor the platform to ensure no additional issues arise. If you have any questions, concerns, or continue to experience issues, please do not hesitate to contact Anaplan Support. We will provide a final update to you when we consider this situation fully resolved.

We have confirmed that the issue is now resolved. We deeply apologize for any impact this issue may have caused. We appreciate your patience and partnership as we worked through this issue. We will follow up within 7 business days with a detailed root cause analysis (RCA) that will be shared on our Status Page. If you have any question or concerns, please do not hesitate to contact us at Anaplan Support.

We are currently investigating degraded access to models in the me1 region. Users are unable to navigate to models via the Anaplan UI. Impact: - Model navigation via UI: Affected — users are unable to browse to or open models through the standard UI navigation. - Model access via shortcut links: Available — users who have a direct shortcut or bookmarked link to a model can still access it. - Already active sessions: Unaffected — users currently logged into a model are not impacted. - Apps: Unaffected. We are working to identify the root cause and restore full navigation as quickly as possible. We will provide an update in 30 minutes or as soon as we have more information.

Service has now been restored; you should now be able to resume normal activities. We will continue to monitor the platform to ensure no additional issues arise. If you have any questions, concerns, or continue to experience issues, please do not hesitate to contact Anaplan Support. We will provide a final update to you when we consider this situation fully resolved.

We have confirmed that the issue is now resolved. We deeply apologize for any impact this issue may have caused. We appreciate your patience and partnership as we worked through this issue. We will follow up within 7 business days with a detailed root cause analysis (RCA) that will be shared on our Status Page. If you have any question or concerns, please do not hesitate to contact us at Anaplan Support.

We are currently investigating an issue impacting customers’ ability to access the Anaplan Platform. We are working to resolve this issue as quickly as possible and will provide updates every 30 minutes or upon resolution.

We are continuing to investigate this issue.

Service has now been restored; you should now be able to resume normal activities. We will continue to monitor the platform to ensure no additional issues arise. If you have any questions, concerns, or continue to experience issues, please do not hesitate to contact Anaplan Support. We will provide a final update to you when we consider this situation fully resolved.

We have confirmed that the issue is now resolved. We deeply apologize for any impact this issue may have caused. We appreciate your patience and partnership as we worked through this issue. We will follow up within 7 business days with a detailed root cause analysis (RCA) that will be shared on our Status Page. If you have any question or concerns, please do not hesitate to contact us at Anaplan Support.

**Introduction** Between 14:25 UTC and 15:05 UTC on October 16, 2026, users were unable to log in to the platform or access their models. This disruption lasted for 40 minutes, affecting customers in the following locations: * us1: Data Center - US East * us2: Data Center - US West * eu1: Data Center - Netherlands * eu2: Data Center - Germany * eu4: Cloud - Europe * us5: Cloud - US East * us7: Cloud - US * ap1: Cloud - Japan **Root Cause** The incident was triggered when an administrative search for user roles initiated a resource-heavy query. This request occurred after selecting an empty role hyperlink, which started an extensive data synchronization process that didn’t successfully filter duplicate records. As a result of processing these duplicate records, our authentication system experienced extremely high utilization. This exhausted available resources and caused platform access services to become unresponsive. **Recovery** Our engineering team identified the issue and took immediate action. We temporarily scaled down the authentication service to reduce load, allowing the system to recover, and increased processing capacity. Once the authentication system stabilized, services were restored to full capacity. Additionally, we implemented operational guidelines for our Support teams to avoid triggering the resource-heavy search option while permanent fixes were prepared. By 15:05 UTC, the issue was fully resolved. **Corrective & Preventative Actions** We are implementing the following actions to prevent recurrence: * We have updated the administrative interface to display empty roles as plain text, preventing the resource-heavy query from being triggered. * We are optimizing the system’s query logic to deduplicate user records efficiently during synchronization processes. * We are automating user update synchronizations in the background to prevent these processes from impacting active user sessions. * We are increasing processing capacity and configuration replicas across all regions globally to enhance overall system resilience. We apologize for any impact this issue may have had on your business operations. We are continuously strengthening our systems and procedures to ensure we avoid future disruptions to your business and users. If you have further questions or concerns, please visit our [Support](https://www.google.com/url?q=https%3A%2F%2Fsupport.anaplan.com%2F) website. We appreciate your patience during this incident and value the trust you place in Anaplan.

We are currently investigating an issue resulting in intermittent errors when attempting to load models. We are working to resolve this issue as quickly as possible and will provide updates every 30 minutes or upon resolution.

We have identified the likely cause of the issue, and we are focused right now on restoring service as quickly as possible. Currently, we do not yet have a time to resolution. We will provide further updates in 30 minutes or upon resolution.

We have identified the probable cause of the incident and are actively working to restore service as quickly as possible. A resolution time is not yet available. We will issue a further update within 30 minutes, or immediately upon resolution.

We are continuing to investigate this incident and are currently working through multiple lines of recovery steps to restore service as quickly as possible. Our engineering team is actively engaged and prioritizing a full restoration. We will provide our next update within 30 minutes, or sooner if we have significant progress to share. We appreciate your patience and apologize for any inconvenience this may be causing.

We have made some changes and are seeing positive progress. While the issue is not yet fully resolved, the volume of errors has reduced significantly. Our engineering team continues to work through recovery steps to achieve a full restoration. We will provide our next update within 30 minutes, or sooner if we have significant progress to share. We appreciate your patience and apologize for any inconvenience this may be causing.

Service has now been restored; you should now be able to resume normal activities. We will continue to monitor the platform to ensure no additional issues arise. If you have any questions, concerns, or continue to experience issues, please do not hesitate to contact Anaplan Support. We will provide a final update to you when we consider this situation fully resolved.

We have confirmed that the issue is now resolved. We deeply apologize for any impact this issue may have caused. We appreciate your patience and partnership as we worked through this issue. We will follow up within 7 business days with a detailed root cause analysis (RCA) that will be shared on our Status Page. If you have any question or concerns, please do not hesitate to contact us at Anaplan Support.

Between 14:41 UTC and 17:47 UTC on Wednesday, 7 October 2026, customers attempting to access models in us2: Data Center - US West may have experienced intermittent loading delays, network errors, and HTTP 500 errors. **Root Cause** The incident was triggered by an automated maintenance update that resulted in an unexpected network interface reset on an infrastructure host. When the network interface initialized, an unexpected software behavior prevented network traffic from routing normally. While the network interfaces reported a healthy link state to monitoring systems, the driver ceased forwarding network traffic. This silent failure disabled the virtual machines hosted on that server, including primary regional DNS caching and authentication services. The loss of these primary routing services increased traffic on remaining servers, causing intermittent platform delays and timeouts. Remediation was further slowed because restoring the impacted systems relied on internal services that were temporarily unavailable. **Recovery** To mitigate customer impact and restore platform stability, we immediately mobilized our teams to isolate the source of the network degradation and protect active user sessions. We began by safely redirecting active customer workloads away from the affected infrastructure. In parallel, we implemented emergency traffic rerouting configurations across the platform to bypass impaired network components and route requests strictly through healthy routing systems. Once traffic pathways were stabilized, we safely relocated the primary network routing services to an alternative, healthy infrastructure. This successfully re-established normal network communication, bringing query response times and system error rates back to baseline levels at 17:17 UTC. Following the migration, we closely monitored platform traffic, validated model responsiveness, and confirmed that cross-region data imports were completing successfully. Full service was restored by 17:47 UTC. **Corrective & Preventative Actions** To prevent a recurrence and improve platform resilience, we are implementing the following corrective actions: * To address the trigger for this incident, we have permanently removed the automated update feature that caused the network interface reset. * We are rolling out an operating system upgrade across infrastructure hosts to permanently resolve the software defect that caused the driver to cease forwarding network traffic despite reporting a healthy link state. * We are increasing routing capacity and moving key network systems to standalone infrastructure. This will ensure that network routing remains fully independent and resilient during platform events. We apologize for any impact this issue may have had on your business operations. We are continuously strengthening our systems and procedures to ensure we avoid future disruptions to your business and users. If you have further questions or concerns, please visit our [Support](https://support.anaplan.com/) website. We appreciate your patience during this incident and value the trust you place in Anaplan.

We are currently investigating an issue impacting customers’ ability to run Cloudworks integrations. We are working to resolve this issue as quickly as possible and will provide updates every 30 minutes or upon resolution.

We have identified the likely cause of the issue, and we are focused right now on restoring service as quickly as possible. Currently, we do not yet have a time to resolution. We will provide further updates in 30 minutes or upon resolution.

We have confirmed that the issue is now resolved. We deeply apologize for any impact this issue may have caused. We appreciate your patience and partnership as we worked through this issue. We will follow up within 7 business days with a detailed root cause analysis (RCA) that will be shared on our Status Page. If you have any question or concerns, please do not hesitate to contact us at Anaplan Support.

On 17 September 2026, at 11:13 UTC, customers in our eu3: Cloud - Europe region experienced delays and difficulties accessing scheduled CloudWorks™ integrations. While the CloudWorks™ user interface remained accessible for viewing, scheduled and manual integrations were temporarily unavailable.  **Root cause**  A temporary network disruption within the underlying cloud infrastructure interrupted communication between internal servers that support the scheduling mechanism. This network fluctuation caused the internal scheduling system to enter an automated safe mode to prevent any data inconsistency. In this state, the scheduling service disconnected and was unable to process and execute scheduled integrations.  **Recovery**  Our engineering team identified the issue and took immediate action. We executed standard recovery protocols to restore connectivity between the scheduling servers and restarted the CloudWorks™ service components. Following the successful restart, the team verified that scheduled integrations resumed normal operations and were completing successfully. By 11:29 UTC, the issue was fully resolved.  **Corrective and preventative actions**  We are implementing the following actions to prevent recurrence:  * We are implementing optimizations to our automated infrastructure maintenance and server rebuilding processes to prevent scheduled operations from being disrupted during system updates.  * We are progressing with our strategic initiative to migrate our scheduling platform to a highly resilient infrastructure with automated self-healing capabilities.  We apologize for any impact this issue may have had on your business operations. We are continuously strengthening our systems and procedures to ensure we avoid future disruptions to your business and users.  If you have further questions or concerns, please visit our [Support](https://support.anaplan.com/) website. We appreciate your patience during this incident and value the trust you place in Anaplan.