Anaplan experienced a minor incident on July 21, 2026 affecting us5: Cloud - US East, lasting 24m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 21, 2026, 02:30 PM UTC
We are currently investigating an issue impacting customers’ ability to run Cloudworks integrations. We are working to resolve this issue as quickly as possible and will provide updates every 30 minutes or upon resolution.
- monitoring Jul 21, 2026, 02:44 PM UTC
Service has now been restored; you should now be able to resume normal activities. We will continue to monitor the platform to ensure no additional issues arise. If you have any questions, concerns, or continue to experience issues, please do not hesitate to contact Anaplan Support. We will provide a final update to you when we consider this situation fully resolved.
- resolved Jul 21, 2026, 02:54 PM UTC
We have confirmed that the issue is now resolved. We deeply apologize for any impact this issue may have caused. We appreciate your patience and partnership as we worked through this issue. We will follow up within 7 business days with a detailed root cause analysis (RCA) that will be shared on our Status Page. If you have any question or concerns, please do not hesitate to contact us at Anaplan Support.
- postmortem Jul 30, 2026, 10:22 PM UTC
On July 21, 2026, between 14:15 UTC and 14:50 UTC, the us5: Cloud - US East region experienced a disruption to scheduled CloudWorks™ integrations. During this window, automated workflows could not be triggered, and users may have experienced difficulties accessing integration services. **Root cause** The issue was triggered by a brief interruption in the underlying storage systems following a system release rollback. This led to a loss of connectivity within the integration scheduler system, which prevented scheduled tasks from being successfully queued or triggered. **Recovery** Our engineering team identified the issue and took immediate action. We verified system connectivity as the underlying services recovered automatically, and we executed test integrations to validate scheduled workflows. These validation checks confirmed that all scheduling mechanisms had safely resumed normal operations without requiring a system restart. By 14:50 UTC, the issue was fully resolved. **Corrective and preventative actions** * We are conducting a deep-dive investigation into system performance during rollback operations to ensure stability under high-load conditions. * We are implementing enhanced health checks for the integration scheduler to ensure it reaches a "ready" state before traffic is routed during rollbacks. * We are updating our deployment processes to include automated validation of task queue depth immediately following any regional update or rollback. * We are updating our resource sizing documentation for this service with recommended request/limit values to ensure sufficient capacity for deployment and rollback operations. We apologize for any impact this issue may have had on your business operations. We are strengthening our systems and procedures to avoid disruptions to your business and users. If you have further questions or concerns, please visit our [Support](https://www.google.com/url?q=https%3A%2F%2Fsupport.anaplan.com%2F) website. We appreciate your patience during this incident and value the trust you place in Anaplan.