Anaplan experienced a major incident on June 22, 2026 affecting us7: Cloud - US, lasting 3h 23m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 22, 2026, 07:29 AM UTC
We are currently investigating an issue resulting in some customers not being able to load models. We are working to resolve this issue as quickly as possible and will provide updates every 30 minutes or upon resolution.
- investigating Jun 22, 2026, 07:48 AM UTC
Thank you for your patience as we continue to investigate this issue. Currently, we do not yet have a time to resolution. We will continue to provide updates every 30 minutes as we work to resolve this issue as quickly as possible.
- investigating Jun 22, 2026, 08:23 AM UTC
We are actively investigating a service disruption currently affecting customers' ability to open Models. This issue is also affecting CloudWorks Integrations. Our engineering teams are prioritizing this issue and evaluating immediate mitigation steps to restore full service as quickly and safely as possible. We do not yet have an estimated time to resolution, but will provide progress updates every 30 minutes or sooner.
- identified Jun 22, 2026, 08:52 AM UTC
We are progressing with active mitigation steps to resolve the disruption affecting Model opening and CloudWorks integrations. Initial reports indicate positive outcomes from these activities. Our engineering teams are closely monitoring system stability while we complete the remaining mitigation steps to ensure a full and durable recovery. We will continue to provide updates every 30 minutes as we work to bring all systems back to standard operations.
- identified Jun 22, 2026, 09:25 AM UTC
We are currently proceeding with the final remediation steps while continuing our investigation into the root cause. Customers should now be able to open models, though some may still encounter temporary delays; however, CloudWorks integrations are not yet completing. We are monitoring these recovery steps closely to ensure full system stability and will continue to provide updates every 30 minutes.
- identified Jun 22, 2026, 09:36 AM UTC
We are pleased to report that all issues affecting model loading have been fully resolved, and normal access has been restored. Additionally, CloudWorks integrations are running again, and our teams are currently processing the accumulated backlog of queued jobs. We are monitoring the queue progression closely to ensure all delayed integrations complete successfully. We will provide our next update in 30 minutes or once the backlog is fully cleared.
- identified Jun 22, 2026, 10:05 AM UTC
Our teams confirm that the CloudWorks integration backlog is actively processing and recovering. Access to opening models remains fully restored and stable. We are continuing to monitor the integration queues closely as jobs complete, and we will provide our next status update in 30 minutes.
- monitoring Jun 22, 2026, 10:22 AM UTC
Service has now been restored; you should now be able to resume normal activities. We will continue to monitor the platform to ensure no additional issues arise. If you have any questions, concerns, or continue to experience issues, please do not hesitate to contact Anaplan Support. We will provide a final update to you when we consider this situation fully resolved.
- resolved Jun 22, 2026, 10:52 AM UTC
We have confirmed that the issue is now resolved. We deeply apologize for any impact this issue may have caused. We appreciate your patience and partnership as we worked through this issue. We will follow up within 7 business days with a detailed root cause analysis (RCA) that will be shared on our Status Page. If you have any question or concerns, please do not hesitate to contact us at Anaplan Support.
- postmortem Jul 01, 2026, 07:34 PM UTC
On June 22, 2026, at 07:20 UTC, we became aware of an issue affecting our us7: Cloud – US region. Customers experienced difficulties loading models, with impact beginning at approximately 05:12 UTC. CloudWorks™ integrations in the region were also unable to run during this period. Customers with active workspace sessions weren't affected. However, any workspace that was unloaded during this time couldn't be loaded until service was restored. Full service was restored at 10:21 UTC. **Root cause** A component that manages active workspace resources in the us7 region encountered an unexpected fault and restarted. On restart, the component entered a state where it appeared to be operating normally but couldn't process new workspace requests. Our systems normally recover automatically from this kind of state, but in this case the fault wasn't detected by our recovery processes. We intervened manually and performed a corrective restart of the component, which restored normal operation. **Recovery** We conducted a thorough investigation of the platform and identified the source of the issue. We performed a targeted reset of the resource scheduling services to clear the pending connections and restore normal communication. Once communication was re-established at 08:48 UTC, the platform began successfully assigning resources and loading models. To handle the accumulated backlog of scheduled integrations, we scaled up the processing capacity for CloudWorks™. By 10:21 UTC, the backlog had finished processing, and the issue was fully resolved. **Corrective and preventative actions** We're implementing the following actions to prevent recurrence: * We're deploying enhanced automated monitoring specifically designed to detect the condition seen in this incident, where a component appears operational but isn't processing requests. This closes the detection gap that extended the impact of this issue. * We're developing automated self-healing for the resource scheduling component, so that a corrective restart can be performed automatically without engineering intervention. This directly addresses the failure mode that caused this incident. * We're streamlining our scaling procedures for CloudWorks™, so that integration processing capacity can be expanded more rapidly during recovery. This shortens the time to clear integration backlogs following incidents like this one. We apologize for any impact this issue may have had on your business operations. We are continuously strengthening our systems and procedures to ensure we avoid future disruptions to your business and users. If you have further questions or concerns, please visit our [Support](https://support.anaplan.com/) website. We appreciate your patience during this incident and value the trust you place in Anaplan.