Amplitude incident

Query are slow to load

Major Resolved View vendor source →

Amplitude experienced a major incident on September 17, 2025 affecting Web Reporting, lasting 1h. The incident has been resolved; the full update timeline is below.

Started
Sep 17, 2025, 02:59 AM UTC
Resolved
Sep 17, 2025, 04:00 AM UTC
Duration
1h
Detected by Pingoru
Sep 17, 2025, 02:59 AM UTC

Affected components

Web Reporting

Update timeline

  1. identified Sep 17, 2025, 02:59 AM UTC

    From 19:40 PST, Query system is experiencing some issues. It's related to some new user issue, we might disable New User analysis for a while to mitigate the issue to recover faster.

  2. monitoring Sep 17, 2025, 03:45 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 17, 2025, 04:00 AM UTC

    This incident has been resolved.