Amplitude incident

Snowflake Data Share export delivery issue

Major Resolved View vendor source →

Amplitude experienced a major incident on September 22, 2026 affecting Data Export, lasting 6h 4m. The incident has been resolved; the full update timeline is below.

Started
Sep 22, 2026, 06:49 PM UTC
Resolved
Sep 23, 2026, 12:53 AM UTC
Duration
6h 4m
Detected by Pingoru
Sep 22, 2026, 06:49 PM UTC

Affected components

Data Export

Update timeline

  1. investigating Sep 22, 2026, 06:49 PM UTC

    Starting at 17:00 UTC, new data is not being delivered to Snowflake Data Share destinations. Existing shared data remains available, and data ingestion and analytics in Amplitude are not affected. No data loss is expected. Our team has identified an authentication issue on our side and is working on a fix. Delayed data will be delivered once resolved. No customer action is needed. We will share another update in 30 minutes.

  2. identified Sep 22, 2026, 07:19 PM UTC

    The authentication issue and fix path have been identified; implementation is in progress. No data loss is expected. No customer action is needed. We will share another update in 30 minutes.

  3. identified Sep 22, 2026, 07:50 PM UTC

    Implementation of a fix is in progress. Snowflake Data Share delivery remains affected. No data loss is expected, and no customer action is needed. Delayed data will be delivered once the issue is resolved. We will provide another update in 30 minutes.

  4. identified Sep 22, 2026, 08:19 PM UTC

    We continue to work on implementing a fix for the authentication issue affecting Snowflake Data Share delivery. Delivery remains affected. No data loss is expected, and no customer action is needed. Delayed data will be delivered once the issue is resolved. We will provide another update in 30 minutes.

  5. identified Sep 22, 2026, 08:49 PM UTC

    We continue to work on implementing a fix for the authentication issue affecting Snowflake Data Share delivery. Data Share delivery remains affected. No data loss is expected, and no customer action is needed. Delayed data will be delivered once the issue is resolved. We will provide another update in 30 minutes.

  6. identified Sep 22, 2026, 09:19 PM UTC

    We continue to work on implementing a fix for the authentication issue affecting Snowflake Data Share delivery. Data Share delivery remains affected. No data loss is expected, and no customer action is needed. Delayed data will be delivered once the issue is resolved. We will provide another update in 30 minutes.

  7. identified Sep 22, 2026, 09:50 PM UTC

    Implementation of a fix is in progress. Snowflake Data Share delivery remains affected. No data loss is expected, and no customer action is needed. Delayed data will be delivered once the issue is resolved. We will provide another update in 30 minutes.

  8. identified Sep 22, 2026, 10:20 PM UTC

    Our team is continuing to work on a fix for the authentication issue affecting Snowflake Data Share delivery. Data Share delivery remains affected. No data loss is expected, and no customer action is needed. Delayed data will be delivered once the issue is resolved. We will provide another update in 30 minutes.

  9. identified Sep 22, 2026, 10:50 PM UTC

    Implementation of a fix is in progress. Snowflake Data Share delivery remains affected. No data loss is expected, and no customer action is needed. Delayed data will be delivered once the issue is resolved. We will provide another update in 30 minutes.

  10. identified Sep 22, 2026, 11:21 PM UTC

    Implementation of a fix is still in progress. Snowflake Data Share delivery remains affected. No data loss is expected, and no customer action is needed. Delayed data will be delivered once the issue is resolved. We will provide another update in 30 minutes.

  11. identified Sep 22, 2026, 11:50 PM UTC

    We are deploying a fix for the issue affecting Snowflake Data Share delivery and will verify recovery once deployment is complete. Data Share delivery remains affected. No data loss is expected, and no customer action is needed. Delayed data will be delivered once the issue is resolved. We will provide another update in 30 minutes.

  12. monitoring Sep 22, 2026, 11:53 PM UTC

    A fix has been deployed for the issue affecting Snowflake Data Share delivery. We are monitoring recovery. No data loss is expected, and no customer action is needed. Delayed data will be delivered once the issue is resolved. We will provide another update in 30 minutes.

  13. monitoring Sep 23, 2026, 12:23 AM UTC

    The authentication issue affecting Snowflake Data Share delivery has been fixed. We are monitoring recovery as delayed data is processed. No data loss is expected, and no customer action is needed. We will provide another update in 30 minutes.

  14. resolved Sep 23, 2026, 12:53 AM UTC

    The authentication issue affecting Snowflake Data Share delivery has been resolved. Snowflake Data Share exports are operating normally. No data loss is expected, and no customer action is needed.