Amplitude incident
Custom Metrics – Metric Details Page Unavailable
Amplitude experienced a major incident on July 13, 2026 affecting Web Reporting, lasting 3h 17m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 13, 2026, 11:41 AM UTC
Since 2026-07-12 11:47:42 PM PDT (2026-07-13 07:47:42 AM CET), we have been experiencing issues with the Amplitude user interface (UI). Currently, the Custom Metrics metric details page may fail to load or display an error. Our team is actively investigating the source of the issue and will work to deploy a fix. We expect no data loss. No customer action is needed at this time. We will provide the next update by 6:00 AM PDT.
- identified Jul 13, 2026, 02:05 PM UTC
We have identified the root cause and a fix is being deployed. We will post an update as the deployment completes.
- monitoring Jul 13, 2026, 02:32 PM UTC
A fix has been deployed and the metric details page is loading normally again. We are monitoring error rates to confirm full recovery across all regions before resolving. No data was lost during this incident.
- resolved Jul 13, 2026, 02:59 PM UTC
The incident has been resolved and the Custom Metrics metrics details page displays normally now.