Amplitude incident
Slow Loading for Web App Features in the EU Region
Amplitude experienced a major incident on July 13, 2026 affecting Web Application and Web Application and 1 more component, lasting 2h 23m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 13, 2026, 07:53 AM UTC
We are investigating elevated latency affecting services in our EU production environment. Some customers may experience slower response times while our team works to identify the cause and mitigate impact. We will provide another update within 60 minutes or sooner if we have more information
- investigating Jul 13, 2026, 07:56 AM UTC
We are continuing to investigate this issue.
- monitoring Jul 13, 2026, 08:20 AM UTC
We implemented a rollback to mitigate elevated latency affecting services in our EU production environment, and performance has recovered. We are continuing to monitor the environment closely to confirm stability.
- resolved Jul 13, 2026, 08:39 AM UTC
This incident has been resolved.