Amplitude incident
Charts are slow to Load and missing realtime data
Amplitude experienced a major incident on September 22, 2025 affecting Web Reporting, lasting 1h 28m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 22, 2025, 03:05 PM UTC
From 2025-09-22 07:40, we experienced issues with our query capabilities and users may see their charts/dashboards slow to load or unavailable. Our team is working on a fix and no data is lost during this incident. No action is needed from customers at this time. We will post updates as we recover the systems.
- identified Sep 22, 2025, 03:43 PM UTC
Query should be recovered for now, but we skipped including realtime data(recent ~2 hours' data) in response to mitigate the issue. There is no data lost, will be recovered once we fully recovered the system
- monitoring Sep 22, 2025, 04:23 PM UTC
System should be recovered now
- resolved Sep 22, 2025, 04:33 PM UTC
This incident has been resolved.