Resolved after 5 hours 58 minutes, affecting Altmetric Explorer and Altmetric Details Pages and 1 more, on November 18, 2025.
Cloudflare has now confirmed that their services have returned to normal operation. Altmetric applications are also operating normally so we are closing this incident.
Other major vendors with incidents that started within 30 minutes of this one
Affected components
Update timeline
- identified Nov 18, 2025, 12:07 PM UTC
A critical incident currently affecting our CDN provider Cloudflare has led to service interruption across all Altmetric products. We are following upstream updates and will perform any recovery actions as required. We will update once we have further details.
- identified Nov 18, 2025, 12:34 PM UTC
Cloudflare CDN remediation efforts are on-going. Upstream progress on this incident can be monitored using the Cloudflare incident status page at https://www.cloudflarestatus.com/incidents/8gmgl950y3h7
- identified Nov 18, 2025, 01:18 PM UTC
Our upstream CDN Cloudflare has now identified the root cause of the incident and is in the process of restoring services. Interruptions to service for Altmetric applications are still possible at this point.
- monitoring Nov 18, 2025, 03:04 PM UTC
Cloudflare has now stated that the root cause of the incident has been fixed and they are continuing to monitor the situation as services stabilise. We continue to do the same.
- resolved Nov 18, 2025, 06:05 PM UTC
Cloudflare has now confirmed that their services have returned to normal operation. Altmetric applications are also operating normally so we are closing this incident.
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