Allpay experienced a minor incident on June 9, 2026 affecting Payments Hub (Payments Hub) and File Manager (File Manager) and 1 more component, lasting 2h 30m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 09, 2026, 08:00 AM UTC
Please be advised that due to an issue during our daily processing, there will be a delay in making your Payment Information files available for download. We are working hard to resolve this issue and will update you as soon as they are available. If you have any questions, please contact us on<...
- investigating Jun 09, 2026, 09:30 AM UTC
Please be advised that due to an issue during our daily processing, there will be a delay in making your Payment Information files available for download. We are working hard to resolve this issue and Delivery should occur before 12pm midday. If you have any questions, please contact us on ...
- resolved Jun 09, 2026, 10:30 AM UTC
PIF Files delivered at 11:30am, We apologise for the delay. Normal service has resumed.