AlienVault experienced a minor incident on November 17, 2022 affecting USM Anywhere Service, lasting 1d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 17, 2022, 03:56 PM UTC
We are currently investigating an issue which is causing some USM Anywhere instances to become inaccessible. We will provide further information as soon as possible.
- identified Nov 17, 2022, 05:08 PM UTC
We have identified a critical issue following the release over the last 2 days. We will begin a process to rollback this release and will rollback as follows: - APAC 17:15 UTC (Wednesday November 17) - EMEA 18:30 UTC (Wednesday November 17) - AMER 04:00 UTC (Thursday November 18) We apologise for the inconvenience.
- monitoring Nov 18, 2022, 09:32 AM UTC
All USM Anywhere instances have been rolled back to the previous version. We will continue to monitor the situation.
- resolved Nov 18, 2022, 04:14 PM UTC
This incident has been resolved.