AlienVault incident

Delays on events and alarms for some customers

Minor Resolved View vendor source →

AlienVault experienced a minor incident on May 31, 2023 affecting USM Anywhere Service, lasting 15h 55m. The incident has been resolved; the full update timeline is below.

Started
May 31, 2023, 03:40 PM UTC
Resolved
Jun 01, 2023, 07:36 AM UTC
Duration
15h 55m
Detected by Pingoru
May 31, 2023, 03:40 PM UTC

Affected components

USM Anywhere Service

Update timeline

  1. investigating May 31, 2023, 03:40 PM UTC

    We are currently experiencing some delays on event ingestion and issues related to updating/closing alarms. We are working with our cloud provider to mitigate the issue. We will provide further updates as available.

  2. resolved Jun 01, 2023, 07:36 AM UTC

    We have implemented a fix and all delays have now resolved. Should you have any further issues, please contact our support team for further assistance.