AlienVault incident

USM Anywhere Service Issue

Major Resolved View vendor source →

AlienVault experienced a major incident on June 1, 2023 affecting USM Anywhere Service, lasting 7h 6m. The incident has been resolved; the full update timeline is below.

Started
Jun 01, 2023, 04:47 PM UTC
Resolved
Jun 01, 2023, 11:54 PM UTC
Duration
7h 6m
Detected by Pingoru
Jun 01, 2023, 04:47 PM UTC

Affected components

USM Anywhere Service

Update timeline

  1. investigating Jun 01, 2023, 04:47 PM UTC

    We are currently experiencing some delays on event ingestion and issues related to updating/closing alarms. We are working with our cloud provider to mitigate the issue. We will provide further updates as available..

  2. resolved Jun 01, 2023, 11:54 PM UTC

    We have implemented a fix and all delays have now resolved. Should you have any further issues, please contact our support team for further assistance.