AlienVault incident

IdP service outage in us-east-1 preventing USMA and USMC users from logging

Minor Resolved View vendor source →

AlienVault experienced a minor incident on June 13, 2023 affecting USM Anywhere Service, lasting 2h 13m. The incident has been resolved; the full update timeline is below.

Started
Jun 13, 2023, 08:09 PM UTC
Resolved
Jun 13, 2023, 10:22 PM UTC
Duration
2h 13m
Detected by Pingoru
Jun 13, 2023, 08:09 PM UTC

Affected components

USM Anywhere Service

Update timeline

  1. investigating Jun 13, 2023, 08:09 PM UTC

    Users that are currently logged in, should stay logged in as long as they are active. The team is working on identifying a solution to alleviate the issue.

  2. resolved Jun 13, 2023, 10:22 PM UTC

    Many services are full recovered, and we are now seeing successful logins in USMAs and USMCs. If you continue to experience issues, please reach out to Support.