AlienVault incident

Delays on events for some US allocated customers

Major Resolved View vendor source →

AlienVault experienced a major incident on September 18, 2023 affecting USM Anywhere Service, lasting 12h 33m. The incident has been resolved; the full update timeline is below.

Started
Sep 18, 2023, 09:37 PM UTC
Resolved
Sep 19, 2023, 10:11 AM UTC
Duration
12h 33m
Detected by Pingoru
Sep 18, 2023, 09:37 PM UTC

Affected components

USM Anywhere Service

Update timeline

  1. investigating Sep 18, 2023, 09:37 PM UTC

    We are currently experiencing some delays on event ingestion related to US cloud region

  2. resolved Sep 19, 2023, 10:11 AM UTC

    The issue has been resolved, and the service is operating normally.