AlienVault incident

Unable to reach USM Anywhere

Critical Resolved View vendor source →

AlienVault experienced a critical incident on June 3, 2024 affecting USM Anywhere Service, lasting 1h 9m. The incident has been resolved; the full update timeline is below.

Started
Jun 03, 2024, 09:43 PM UTC
Resolved
Jun 03, 2024, 10:53 PM UTC
Duration
1h 9m
Detected by Pingoru
Jun 03, 2024, 09:43 PM UTC

Affected components

USM Anywhere Service

Update timeline

  1. identified Jun 03, 2024, 09:43 PM UTC

    We are aware of a connectivity issue impacting users and are actively working to resolve the issue.

  2. identified Jun 03, 2024, 10:37 PM UTC

    Our team has identified the issue and is implementing a fix

  3. identified Jun 03, 2024, 10:52 PM UTC

    The issue has been resolved and the fix is rolling out to customers.

  4. resolved Jun 03, 2024, 10:53 PM UTC

    This incident has been resolved.