AlienVault incident

LevelBlue managed USM Anywhere issue

Major Resolved View vendor source →

AlienVault experienced a major incident on June 27, 2024 affecting USM Anywhere Service, lasting 3h 32m. The incident has been resolved; the full update timeline is below.

Started
Jun 27, 2024, 08:10 PM UTC
Resolved
Jun 27, 2024, 11:43 PM UTC
Duration
3h 32m
Detected by Pingoru
Jun 27, 2024, 08:10 PM UTC

Affected components

USM Anywhere Service

Update timeline

  1. investigating Jun 27, 2024, 08:10 PM UTC

    We will be restarting USM Anywhere for only LevelBlue managed customers to resolve the issue. The expected downtime will be no longer than one hour for all customers

  2. identified Jun 27, 2024, 09:41 PM UTC

    We are restarting USM Anywhere for LevelBlue managed customers to resolve the issue. The expected downtime up to 3h

  3. resolved Jun 27, 2024, 11:43 PM UTC

    LevelBlue managed customers USM Anywhere restart complete.