AlienVault incident

LevelBlue managed (MES) USM Anywhere issue

Critical Resolved View vendor source →

AlienVault experienced a critical incident on July 2, 2024 affecting USM Anywhere Service, lasting 2h 58m. The incident has been resolved; the full update timeline is below.

Started
Jul 02, 2024, 09:17 AM UTC
Resolved
Jul 02, 2024, 12:16 PM UTC
Duration
2h 58m
Detected by Pingoru
Jul 02, 2024, 09:17 AM UTC

Affected components

USM Anywhere Service

Update timeline

  1. investigating Jul 02, 2024, 09:17 AM UTC

    We are restarting USM Anywhere for LevelBlue managed (MES) customers to resolve the issue. The expected downtime up to 3h

  2. resolved Jul 02, 2024, 12:16 PM UTC

    LevelBlue managed (MES) customers USM Anywhere restart complete.