AlienVault incident

USMA Instances in us-west-2 region inaccessible

Major Resolved View vendor source →

AlienVault experienced a major incident on October 2, 2024 affecting USM Anywhere Service, lasting 4h. The incident has been resolved; the full update timeline is below.

Started
Oct 02, 2024, 10:17 AM UTC
Resolved
Oct 02, 2024, 02:17 PM UTC
Duration
4h
Detected by Pingoru
Oct 02, 2024, 10:17 AM UTC

Affected components

USM Anywhere Service

Update timeline

  1. investigating Oct 02, 2024, 10:17 AM UTC

    We are currently investigating an issue where multiple customers in the us-west-2 region are not accessible via the UI. We will provide updates as they become available.

  2. identified Oct 02, 2024, 10:23 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 02, 2024, 10:34 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 02, 2024, 02:17 PM UTC

    This incident has been resolved.