AlienVault incident

Degraded performance with event ingestion for the sa-east-1 region

Minor Resolved View vendor source →

AlienVault experienced a minor incident on February 21, 2025 affecting USM Anywhere Service, lasting 8h 24m. The incident has been resolved; the full update timeline is below.

Started
Feb 21, 2025, 08:37 AM UTC
Resolved
Feb 21, 2025, 05:02 PM UTC
Duration
8h 24m
Detected by Pingoru
Feb 21, 2025, 08:37 AM UTC

Affected components

USM Anywhere Service

Update timeline

  1. investigating Feb 21, 2025, 08:37 AM UTC

    We are currently investigating a degraded performance with event ingestion for the sa-east-1 region

  2. investigating Feb 21, 2025, 09:42 AM UTC

    A workaround has been applied. Cached events and new events are being processed properly now We are still investigating the problem

  3. investigating Feb 21, 2025, 10:47 AM UTC

    The source of the problem has been identified, we are working to fix it.

  4. resolved Feb 21, 2025, 05:02 PM UTC

    This incident has been resolved.